Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on something called "Dropbox" It was free and safe. What a fool I was. Over time it said my account was "getting " full so I…
Hello Everyone, I frequently invite friends and family to join Dropbox, and as a Computer expert, I personally spent time ensuring their invitations were accepted hence i accepted the invitations myself. I also installed the Dropbox desktop app and mobile apps for document scanning (I'm an avid Dropbox advocate for…
I'm currently unable to sync several video files (approx 120GB) locally due to dropbox thinking it has no space, even though I see over 800GB of available space on my drive. I'm on a teams account and have tried to show hidden files to find my dropbox cache file but haven't been able to find it to determine if that's why…
I keep getting emails and notifications claiming that I've reached my 2gb storage limit. Upon checking the contents of my dropbox account, the files total up to just over 3mb. So, Dropbox, what the hell kind of scam are you running here?
Agreed to the new Mac Folders and the sync tells me my hard drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my hard drive utility it says all space is taken and normally half my drive is clear. I cleared cache but no help. This is the second time a full sync…
Hi everyone, I redeemed my points for a $50 gift card about two weeks ago but I havent received it. How long does it usually take to be delivered to me and how will i receive it? Thank you,
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my iphone (which indicates to me a poorly written client on mac). Resolution: sign out and sign in again.. but that means setting…
Hi team, I started my account long time ago but am new to the community forum. my account shows storage full. eventhough I have only. around 600MB files in my drive. How to check which folder takes up most space? I tried clicking each folders in the homescreen under 'All files' which has only around 600MB files. here it…
I get this email almost daily: "Eligibility confirmed: NAME, you'll lose access to your files if you don't act soon!" I have 1,7 / 2.0 GB on my free storage. What do you mean by this message? I'm no native speaker, but this "you'll lose" is factual statement to me. But how can this be correct as I'm roughly 10% below my…
Hello! I have a free Dropbox account, and I recently ran out of space. I have manually moved all of my files out of Dropbox on my Mac, but that didn't do anything, so I logged into Dropbox and removed everything. There is nothing. No files--not even ones waiting to be permanently deleted, no photos, no shared files,…
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