Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I have perhaps 50 Word and Excel files and some pdfs in my Dropbox. Largest file is and 85,000 word doc that is 400kb. If we assume all 50 files are this size that is 20,000 kb or 0.2GB. Yet I keep getting messages that I have used up my 2GB limit and must upgrade. Has anybody else had this problem and what do I do about…
Hello, I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account. On her iPhone, Dropbox is set-up to upload all her pictures to Dropbox but it keeps filling up the local storage. The iPhone runs IOS 16.2 with Dropbox…
Trying to share several folders with a new user. After adding several folders, the user is out of space. The user only shows to have 2GB of storage, but I have 3.3 GB. Why did they start off with less space than I have?
I wish to view my actual use of storage online vs. offline. If I choose to make available offline, then they should be equal. All past searches as well as Google searches reference old screenshots and nothing relevant to what exists today. Mac, is my PC, cloud is your Dropbox. If cloud says XYZ Gb is being used (12345,000…
Clicking the alert bell indicates I have 2000GB plan but bottom left corner indicates I only have 12.25GB. Why the discrepency? How do I resolve?
I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on something called "Dropbox" It was free and safe. What a fool I was. Over time it said my account was "getting " full so I…
Hello Everyone, I frequently invite friends and family to join Dropbox, and as a Computer expert, I personally spent time ensuring their invitations were accepted hence i accepted the invitations myself. I also installed the Dropbox desktop app and mobile apps for document scanning (I'm an avid Dropbox advocate for…
I'm currently unable to sync several video files (approx 120GB) locally due to dropbox thinking it has no space, even though I see over 800GB of available space on my drive. I'm on a teams account and have tried to show hidden files to find my dropbox cache file but haven't been able to find it to determine if that's why…
I keep getting emails and notifications claiming that I've reached my 2gb storage limit. Upon checking the contents of my dropbox account, the files total up to just over 3mb. So, Dropbox, what the ****** kind of scam are you running here?
Agreed to the new Mac Folders and the sync tells me my ****** drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my ****** drive utility it says all space is taken and normally half my drive is clear. I cleared cache but no help. This is the second time a full sync…
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