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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I've invited a new member to Dropbox and created an account, but did not receive the Dropbox referral 500MB?
Afternoon, One of my referrals indicates as "ineligible" under my profile. Could Dropbox please contact me via email to discuss and rectify? Much appreciated
Hi I have referred two people to dropbox. One family member and one friend. One signed up in another country and another in a different household and different LAN. But their status show "ineligible" even after doing everything correct. Can this please be rectified to enable me to get the bonus storage for both people?…
I would like to know, why account was locked. After my storage allegedly got too full. I thought extortion was against the law. Forcing individuals to pay for a plan or they loss all their pictures of their babies and their legal documents. Won't make these individuals want to become clients. Now how can get my personal…
Hi Dropbox Team, I invited two of my colleagues to use Dropbox. Both of them are new users who had never installed Dropbox before. However, it seems that since we are working on the same LAN, the referral status shows as ineligible. This is quite discouraging, as I was hoping to invite more of my colleagues to use Dropbox…
Over the last few days, I have invited four people to use dropbox via the referral link, hoping to benefit from the referral bonus. Two of these invites were genuine: to other people who have seen me use dropbox and appreciated it's functionality. However, in each case, they clicked on the link, signed up, downloaded the…
Hi everyone, Sorry in advance for what might be a silly question. I’ve managed (with some effort!) to complete all the steps to get free storage space — the 16 GB from referrals and so on — and I’ve now reached 19.5 GB in total. If I didn’t have a bit of OCD, this wouldn’t bother me (that’s honestly more than enough space…
My dropbox claims to be full, but I have no essentially no files on it. When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups, and I have no linked devices. How can I remove these "backups"? What are they backups of? Is there some way I can…
Some time ago I ran out of space on my free dropbox account - I don't use it much - so I deleted stuff, but the message came up the same every day. I thought it might need some time to be brought up to date but I have now deleted everything & I'm still getting the message that I am using 2.8gb! When I log in there are no…
On my tool bar on my iMac I used to click on the DB icon & then my initial and it would show me "4.2 gb available out of 10". (for example). Now (recently) it just shows "Your account has 10 GB storage" but does NOT show how much I am using. Is there a way to get that information back so I might easily check the available…
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