Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
Question or Issue I have tried to free up space and have deleted almost everything in my files emptied recycle but Dropbox will never show that I have cleared anything in my files always the same thing no space left it just can't be!
Question or Issue I've been a DropBox user for a long time, but I suspect I am using it incorrectly. When I load a file to DropBox, I think it is simultaneously storing the same file on my hard drive. Now the space on my hard drive is mostly used up. How can I tell if the same files are being stored simultaneously on my…
Device (HP Pavilion, One plus Nord) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (450.2.2) Question or Issue I am not able to see any folders or photos in dropbox, although it says that 16 GB space is occupied. same is the case with desktop and mobile app. A sleeping dog…
I have a Basic Dropbox account. My account got full, so I emptied everything from it. But now, I cannot add new files or shared files to my account. Dropbox, instead, sends me prompts to upgrade the account. Backups is at 0. Where else could files be hiding?
Dropbox Plan Basic Device Windows laptops and PC Operating System/Browser (if using the web) Windows 11 I'm on Dropbox basic But because I've recommended a number of people to the service, I have a storage capacity of 8.5 gb. I am currently using 2.5 gb. But I am repeatedly getting error messages saying I've exceeded my…
Hi everyone, I recently downgraded my Dropbox account from a paid plan (where I had 125 GB of storage) to the free Basic plan. Before downgrading, I cleaned up my files and reduced my usage to around 1 GB to stay well under the free plan limit. However, my account still shows that I'm using 125 GB, and Dropbox keeps…
How does the Dropbox referral program work to get the 500 MB bonus? I sent a link to a friend, they created an account using the link, installed the application, and logged in with the same email. However, my account still shows the message: "waiting for installation." Jak działa polecanie w Dropbox, które ma dać mi 500…
Dropbox Plan Business Device Mac Studio Operating System/Browser (if using the web) macOS14.8.1 Dropbox App Version (if using the app) v236.4.5918 Question or Issue I have 500GBs of footage I need to upload to my team's dropbox account. When I try to copy the footage from an external hard drive, my local drive on my Mac…
I have 10% of the total storage space occupied but it shows that I have 53% of the total storage occupied. How can I correct that ?
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files…
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