Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Over the last few days, I have invited four people to use dropbox via the referral link, hoping to benefit from the referral bonus. Two of these invites were genuine: to other people who have seen me use dropbox and appreciated it's functionality. However, in each case, they clicked on the link, signed up, downloaded the…
Hi everyone, Sorry in advance for what might be a silly question. I’ve managed (with some effort!) to complete all the steps to get free storage space — the 16 GB from referrals and so on — and I’ve now reached 19.5 GB in total. If I didn’t have a bit of OCD, this wouldn’t bother me (that’s honestly more than enough space…
My dropbox claims to be full, but I have no essentially no files on it. When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups, and I have no linked devices. How can I remove these "backups"? What are they backups of? Is there some way I can…
Some time ago I ran out of space on my free dropbox account - I don't use it much - so I deleted stuff, but the message came up the same every day. I thought it might need some time to be brought up to date but I have now deleted everything & I'm still getting the message that I am using 2.8gb! When I log in there are no…
On my tool bar on my iMac I used to click on the DB icon & then my initial and it would show me "4.2 gb available out of 10". (for example). Now (recently) it just shows "Your account has 10 GB storage" but does NOT show how much I am using. Is there a way to get that information back so I might easily check the available…
I bought a Mac Mini earlier this year and as most Mac Mini owners, the internal drive is too small. So I added a 1TB SSD to a Acasis case (the mini Mac Pro lookalike-case) and followed all the instructions on how to move the Dropbox folder to the external drive. Since then it's been a nightmare. My Dropbox account has…
My old plan expired and I went back to basic plan, so I deleted all the large photo folders that I had used in a project that I finished. Now my Dropbox space should be as it was before the upgrade, but still it shows that I've gone over my storage limit (24,07 GB). I really don't have that large files there, nor in my…
Dropbox Plan Basic Device Dell Inspiron i7 3000 Operating System/Browser (if using the web) Windows 11 My basic plan says it's full. Only it's not. There's nothing there. Nothing in the folders. It says it's doing backup from an SSD drive only it's not. I stopped it. Nothing is backed up. At least, I cannot find whatever…
I recently joined the Dropbox community by receiving a referral email from a friend. I use the link of the email, made my subscription, verified my email and installed om my new computer. Never than less, I still have only 2 GB space. The email said I would have 500 Megas extras space. What happened? Renato
Hi. I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation lists as "ineligible". What is wrong? She didn't have an account connected to that e-mail address. She had one older Dropbox…
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