Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi Everyone, On my desktop app, my profile and preferences no longer show up on the home page so I can't log out of my Dropbox account. It was working fine on Monday but when I logged in yesterday, the avatar was no longer there. Has anyone had this problem? How do I fix it? The only things showing on the top part of the…
My contracts and now myself have been receiving phishing emails from no-reply@dropbox.com They are not links shared by me because the file name is made up.
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files…
Dear Dropbox community I recently changed my phone& when I tried to log onto the Dropbox app on the new phone it asked me to input a code that was sent to an email I no longer use. My Dropbox account was created 15+ years ago with this email but in the meantime the domain ceased to exist so I can't access this email inbox…
hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help
We have a customer account that has been compromised where the threat actor has changed the password and authentication method. The user is not able to sign in the account and does not have any recovery codes. The threat actor is still sending malicious links from the dropbox account. We have opened a ticket but dropbox…
Hi I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password. PB641 YTD908000018002000A4 74:ee:2a:d8:4b:19
Hi I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted permanently. We have been using the free basic version for years and never had this mentioned before. I clicked the locked state link…
Hi Dropbox, Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit email. It is URGENT! Thanks
Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always use the same email. please bring back my account and files!!
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