Find answers to your questions about Dropbox account security and permissions.
I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder. I've verified my address is correct. Please do help me sort this out Peter
Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam folder. I've verified my address is correct. I have also verified that the email address can receive mails from other sources. I can…
Hello, We have created a dropbox account with an adress email. We have deleted this account because we thought we made an error with the set up. We are trying to recreate a dropbox account with the same email adress. Dropbox tells me that they are happy to see me back, we put the password but then nothing happens. Nothing…
Hi! tried to reach my deopbox account and realized (as so many others) that an additional six digit code had to be provided in order to log in. The problem is that the email connected to my dropbox account was deleted a little more than a year ago due to a shutdown of the email server by the ISP. Back then I had to change…
I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue?
Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortunately, for some time DropBox has introduced that in order to get to the account, you have to enter a code that was sent to…
Currently have a Professional account - spending around $20 / month. Is there any way to get zero knowledge encryption (end-to-end encryption) at the Pro level? I'm not eager to spend even $5 more per month. My use case is basically home filing and I have a few questions along these lines. * I want some of my folders to…
I've had some Dropbox accounts and recently I've tried to acess them but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answer or instructions.. my Gmail accounts are working normally, I guess the problem is your server.
My account was hacked this morning. I received an email stating that my email was changed. All of the files are gone and I am no longer dropbox plus - downgraded to basic. Please please please DROPBOX help me - I use dropbox for my business and all of my business files are now deleted off of my account and off of my…
Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full name) which contains a link to open the…
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