Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi Dropbox, Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit email. It is URGENT! Thanks
Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always use the same email. please bring back my account and files!!
I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB. All the files are still in the Dropbox folder on at least one of the computers linked to the account; it just appears that the…
I am trying to install the app on my laptop, which is updated with Ventura version, All goes well until I need to verify my account with the 6 numbers code, it says an unexpected error happened and it marks the code incorrect even though is correct, I have tried several times and now It is not sending me more verification…
Can anyone help me? I have had an existing dropbox account for years. I freelance for an external company who invited me to join their dropbox business account and somehow i have integrated my business dropbox account onto theirs. Obviously not a great situation to be in and I don't know how to undo it - it doesn't appear…
Dear Dropbox Support Team, I hope this message finds you well. I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice the email confirmation sent during this process, and my account has been marked as inactive. Could you please assist me in…
Non ho più accesso alla mail cui era abbinato piano. Come posso risolvere problema?
Hi We receive an email from someone who wants to share some files with us thru dropbox docsend - now he is someone who communicated with us before. However the dropbox link he sent - which was in tiny url format "https://shorturl.at/" seems to be directing to a domain: drlve.rnweb.co and requiring us to enter our Microsoft…
Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address, which I can no longer access. You can bypass this with the code by clicking "Having trouble receiving a code?", but…
Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus one to a basic one with no files on (I had masses on before) . It’s like someone has wiped my account out. I can’t even…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.