I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
It is interesting that as soon as I posted this message thread to the BB i received a mail announcing that I have received participation badges.
"Your new rank is New member | Level 2."
After that I tried verification email again but still did not receive.
Hi @Pete417, thanks for posting this here!
In this case, I’d suggest reaching out to our support team directly, so that they can investigate this. Please visit this page, and open a ticket/email with them.
After you’ve followed the steps to do so, please send us the ticket number you’ll receive here.
I forgot my password and requested an email to reset my password, but I still haven't received the email.
I have checked the junk folder, added no-reply@dropbox.com to contacts and use incognito browser.
Please help
Ticket id : Ticket #22285756: DB: not receiving password reset email
"Try checking your spam email folder to see if it's there, or you could try sending a request for a password reset. Please wait approximately 1 day."
Dear Dropbox Support Team,
I am writing regarding an issue I encountered while attempting to verify my email address. I have not received the email for email address verification from Dropbox. I have already checked my spam folder, but I couldn't find the email there.
I have verified that the email address I provided during the verification process is correct. I have also waited for some time in case of any potential delays in email delivery, but the email has still not arrived.
I kindly request your assistance in resolving this matter. Please look into the issue and help me receive the email for email address verification as soon as possible.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Hey @ban1, thanks for posting on our Community!
Can you also try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again?
Let me know how it goes.
I did that. But I can't get any email still.
Hi @ban1, can we send you an email, in order for us to have a closer look into this?
[email removed as per Community Guidelines]
Did you get my email address?
Did you get my email address (ban1)?
Hi @ban1, I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks!
Not receiving email verification
Hey @Harsh Dhariwal, sorry to hear you’re having this issue.
It may be a long shot, but have you also added no-reply@dropbox.com to your email contacts? If not, please do so, and then attempt to re-send the verification email.
Let me know when you have more updates.
Hi everyone,
I hope you're all well! I just wanted to pop a comment in here to link to this post with some really great advice on what to do if you are having trouble receiving your verification email!
Hopefully, this will help if anyone has experiences with this issue again.
Thanks, and have a great weekend!
Graham
مرحبًا @Ey12، مرحبًا بك في مجتمعنا!
فقط للتأكد من أننا على نفس الصفحة هنا: هل تشير إلى رسالة التحقق الإلكترونية، أو رمز الأمان المكون من 6 أرقام الذي يستخدم لمرة واحدة للوصول إلى حساب Dropbox الخاص بك؟
هل يمكنك أيضًا محاولة إضافة no-reply@dropbox.com إلى جهات اتصال بريدك الإلكتروني ثم المحاولة مرة أخرى؟
على أية حال، سأنتظر ردك حتى نتمكن من المضي قدمًا!
--
Hey @Ey12, welcome to our Community!
Just to make sure we're on the same page here: do you refer to the verification email, or the 6-digit-security one-time-code in order to access your Dropbox account?
Can you also try adding no-reply@dropbox.com to your email contacts and then try again?
In any case, I'll be waiting for your response, in order for us to proceed!
Hello,
I can not confirm my email adress because I don't receive the email confirmation. When I ask to "send me again" the e-mail I have an error message "a problem has occurred while processing your request". Can you help me please ?
Thanks,
Manon
Hey @ManonM1, thanks for posting on our Community!
Can you check your spam folder, to see if the email went there?
If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again.
I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply dropbox email to my address book.....no luck with any of these.
Hey @samtheman326, sorry to hear about this.
Just to confirm, did you also check your spam folder?
If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.
Once you have your ticket number, please send it here as well.
The verification emails are not going to my spam folder.
I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.
No worries, then, can we send you an email on our end, so we can take a closer look?
yes, please
Sure thing, Sam, I just emailed you, so we'll continue working on this there.
thanks, I replied to the email
Hi,
I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently.
Hi @dson131, thanks for bringing this to our attention.
Are you using a public email provider or a private business domain?
This will help me to assist further!
Hi Jay,
It's a private business domain using Gmail
Thanks, @dson131.
Can we send you an email, so we can look further into this?
