Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Good Day, I am attempting to login to my work dropbox account, i am being asked to provide a authentication code that would be sent to my email address however i am not receiving this code. I have checked my spam/junk folder and also resent the code and still haven't received it. I submitted a Dropbox Support Ticket as…
I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently. This is my 2nd time that the Admin of that company has deleted my account from their and now I cannot get my old files since I have re-registered with my email (xxxxxxx@gamil.com) to try to get my…
Hi, I updated my authenticator app and all of the previous history for the other authenticator isn't in my data request. Is there anyway to request it from Dropbox or does it require a tier upgrade? Thank you
I was looking at my Photos yesterday and discovered three photos that are not mine. The reason I saw them is that they are dated 2037 (December). I looked at the photo information and they are from a Nikon Coolpix L18, which I don't own. Nobody who would be air dropping photos to me has a Nikon Coolpix L18. The time stamp…
It would be a great idea to implement an extra layer of protection to be able to hide certain files or be able to lock them with a set password within the app since I experience multiple users on multiple machines of mine being able to access most of the files. Therefor I would really benefit from a folder I can lock with…
Hello, My dropbox account was compromised and they fully locked me out with 2fa. I did not set up the 2fa so I can't kick them out. I just want to close the account. I don't need access. What should I do? I sent off an email to support.
I find that many Cloud services offer encryption during transfer to the service and encryption at the destination. Dropbox does this too. Unfortunately, the keys used at the destination are available to Dropbox. What would make Dropbox unique is if it would offer Zero Knowledge encryption at the client. That way all files…
I have a dropbox plus account that is connected to an old email address to which I have no access any more. Since my password does not seem to work, I cannot reset it in the usual manner. Any ideas on what to do?
Does anyone know how to get assistance on a hacked account? Our CEOs business admin account has been compromised, and she has been kicked out. No one at Dropbox is answering our requests and there is no direct number to talk to a real human. We are panicking since we work with very important data and have deadlines. We…
Hi, While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password. I want to be able to deactivate this setting. I want to be able to access Dropbox at times I don't have…
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