Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Can we request the email address (can provide) to be suspended or deleted asap as being used to spam all contacts in our colleagues contact list!
On 6/7 I contacted customer support regarding an account that I haven’t access since 2015. I recently realized that there are photos of a deceased family member on there that I don’t have anywhere else. After entering my credentials login, second factor code was sent to an email address. I no longer have access to. I…
I am facing the 2 factor authentication by SMS error. The text code could not be sent. Not sure what happened. Yesterday I was still able to receive the code via sms and access normally but can't now and there is no other option to verify because i can't now access the account setting Could anyone please kindly provide me…
Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t even talk to support in message, I still pay for my account but I don’t have access and can’t contact the support in priority……
Do you know what you are you doing ?????
Good Day, I am attempting to login to my work dropbox account, i am being asked to provide a authentication code that would be sent to my email address however i am not receiving this code. I have checked my spam/junk folder and also resent the code and still haven't received it. I submitted a Dropbox Support Ticket as…
I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently. This is my 2nd time that the Admin of that company has deleted my account from their and now I cannot get my old files since I have re-registered with my email (xxxxxxx@gamil.com) to try to get my…
Hi, I updated my authenticator app and all of the previous history for the other authenticator isn't in my data request. Is there anyway to request it from Dropbox or does it require a tier upgrade? Thank you
I was looking at my Photos yesterday and discovered three photos that are not mine. The reason I saw them is that they are dated 2037 (December). I looked at the photo information and they are from a Nikon Coolpix L18, which I don't own. Nobody who would be air dropping photos to me has a Nikon Coolpix L18. The time stamp…
It would be a great idea to implement an extra layer of protection to be able to hide certain files or be able to lock them with a set password within the app since I experience multiple users on multiple machines of mine being able to access most of the files. Therefor I would really benefit from a folder I can lock with…
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