Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hello, Apologies if this isn't the correct place to ask this question, but I didn't know where else to put it. I am trying to apply to a position as a Software Engineer Intern for Summer 2026. On the application it asks when I will be graduating, with options only being between Fall 2026 - Spring 2027. The application is…
Issue details: Just a bit of feedback: It's very frustrating seeing ads that that I have to click through *every single time* I want to use Dropbox's web interface, when I'm already a paying customer. There seems to be no way to opt out of these. Again, I'm a *paying* customer already. It makes me dread logging in. It's…
Dropbox Plan (Plus) Payment Method (switching from Apple to Dropbox- will be Paypal on Dropbox) How did you upgrade? (did not upgrade) I saw on another chat that people were having issues with switching their billing from Apple to Dropbox and I tried to reply to that thread but replies have been turned off so I'll try it…
Hey everyone, I recently purchased a Dropbox Plus plan through the Dropbox website; I can see that my plan is active, but my storage still says that it is capped at 2 GB instead of 2 TB. Any ideas on how to go about fixing this? Thank you.
I was charged after I signed up to a free trial, which I cancelled within the trial period. It infuriates me, as on top of that, the cancellation was complex to do and at various points it seemed that I had cancelled only to find out at the bottom of the page that I needed to go through another 5 clicks to actually be able…
Dropbox Plan: originally Plus, accidentally signed up for Teams (want to cancel Teams) Payment Method Card How did you upgrade? Dropbox website Question or Issue I accidently signed up for the Teams free trial when I was trying to add a password to a folder on my personal Plus account. The trial has expired and my account…
I would like the number for Dropbox support
Hello i have 2 dropbox accounts.1 with 5GB and Other with 2TB with different emails.on renewal annual subscription i accidently paid in 5GB account whole years payment and now my 2TB account is at stake with all data to lose.Help
I am extremely disappointed. There is no way to contact support. There is only this forum, where you need a degree just to be able to write, and where I already know I will never get any support. Anyway, I will post a specific question. This is not what I expect from a reputable company.
I am requesting an immediate refund for all items that were charged today. I upgraded my plan today but have already canceled it, and there are multiple payment records from today that I would like to have refunded. Please let me know if you need any additional information to process this request. Thank you
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