Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I want to upgrade my dropbox plus to Standard or business, but can't as Dropbox does not show up in my subscriptions
One month? What will happen after one month?
Dropbox Plan Basic Extra Question or Issue Are there any eligibility criteria for Basic Extra from the Free plan? I have been on the free account for several years, and I am so grateful. But I do pay for another space because my entire home automation to share photo album, etc., is there, which I cannot migrate to dropbox…
Dropbox Plan Dropbox Professional (with additional 1TB) Payment Method Paypal How did you upgrade? Don't know anymore Question or Issue I have dropbox pro with 4TB. I'm single user and need more space. I'm willing to pay more for it. Dropbox doesn't offer this possibility (for a single user to store more than 4TB), so know…
Hi Dropbox team — I’m posting this as both a long-time Dropbox user and a business owner. Today, the Dropbox desktop app only allows seamless use of one Business (Teams) account (plus optionally one Personal account). This creates a major problem for users who legitimately operate across multiple organizations. Real-world…
Hi, I already have 48 licences. I need to invite more members / add more licences. it is not allowing me to add more licenses and keep giving me below errors: "Something went wrong on our end. Close and try again." or "Failed to load pricing information" Any help would be appreciated. Ticket id already raised = 26068945
Hello, I upgraded my Dropbox account last night and the payment was processed successfully. However, the upgraded plan is still not reflected in my account, and the additional features/storage have not been applied. I have already tried logging out and back in, as well as refreshing the account page, but the issue…
Dropbox Plan Plus Payment Method Card How did you upgrade? Don't remember Question or Issue I want to email a question to support as the chatbot isn't able to resolve my issue. When I go to http://www.dropbox.com/get_help,it says my support options include email, but I only have access to the chatbot. It's the exact same…
Hi I am new hier but issue is not new. POP-UP'S aboyt plan, when I already have plan. And no, I wil not send screanshot because is stil the same as all the oyher times. Pleeease, do something about is! Dorota
Dropbox Plan Dropbox Business upgraded to Dropbox Teams Device Dell XPS 16 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 240.4.8609 Question or Issue I had a Dropbox business account that was 6TB. I ran out of room so I upgraded to Dropbox Teams and 15 TB. I just figured…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.