Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
I need an email or phone # to cancel my account I tried following your list of how to cancel there's nothing in my billing section of settings that has this. HELP
I got a request few weeks ago by Dropbox to convert this account to a work account by March 26, 2026. However, the notification is disappeared during my recent logins and the screenshot I have is the Chinese version only. Does anyone know will I be charged from March 26 or could I just ignore it?
Dropbox Plan Personal Payment Method N/A How did you upgrade? Question or Issue Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for an upgrade. The only thing we use Dropbox for is to download links sent to us. We do not want personal email accounts to be used in…
Payment Method: Didn't made any payment How did you upgrade? : Downloaded from Drop Box official website I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Dropbox promotion. I installed Dropbox and signed in, but my account still shows only 2 GB Basic. Can support please verify my eligibility…
I have the largest account available to an individual and have added the one time storage to my account. I have a large family and have a lot of photos and videos that I want to store. However, I'm almost out of space (nearly 4TB) and need more. When I tried to upgrade, my only option for more storage than 4TB is to…
Question or Issue I got a 50 GB space offer for 1.99$ per month. How long will I have this offer?
Dropbox Plan Plus with 3 months extra! Payment Method IDEAL How did you upgrade? Through the UPGRADE button Question or Issue 28-02-2026 Dropbox iDEAL | Wero -119,88 Omschrijving: [redacted] 7180125967132235 revenue api transaction id 6fa1a829 IBAN: [removed per Community Guidelines] Kenmerk: 28-02-2026 21:52…
I want to upgrade my dropbox plus to Standard or business, but can't as Dropbox does not show up in my subscriptions
One month? What will happen after one month?
Dropbox Plan Basic Extra Question or Issue Are there any eligibility criteria for Basic Extra from the Free plan? I have been on the free account for several years, and I am so grateful. But I do pay for another space because my entire home automation to share photo album, etc., is there, which I cannot migrate to dropbox…
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