Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Dear Dropbox Support: I've had a (free/basic) dropbox account since since 2010. I opened up a hellofax account yesterday using my Dropbox account and paid for a Home Office subscription which is on auto renewal. Today, I'm unable to log into app.hellofax.com using either "Sign in with Dropbox" or entering my Dropbox…
Obviously as many others wrote here, it is not possible to quit the trial subscription. For everyone reading this: do not deal with Dropbox in any matter, obvious scam. For the support team: quit my subscription right now.
I just received an email from you regarding a "Free Trial" that will be terminated on May 13th, but on April 13th I've cancelled this trial and received the email confirmation about this, so I thought I wasn't in the free trial anymore, but then this email is sent to me and I don't really know what to do since this should…
I need to switch my Personal Essentials plan to a Business plan.
I really want to use Dropbox. On 1/23/25, I paid $128.21 with a card ending in 7029. On 1/20/25, I paid another $228.21 on a credit card ending in 6581. I also had an account before that which you told me had expired. Actually, I never got it to work. I have tried many times to get it set up, but after 2 or 3 hours trying…
We are a smaller company that utilizes Dropbox. We have a handful of licenses and need to tie up 2-3 for our IT team to administer the software. Seems silly since these folks aren't sharing any files. Would like to see an option to have the admin roles without requiring licenses.
we are a 501©3. Do you offer discounts to non-profits? Thanks
If you're considering a Dropbox subscription, especially the annual plan: don't. Once they have your card, you will NEVER get out. I'm posting this so nobody else makes the mistake I did. I tried to cancel. I went through their deliberately confusing "retention" flow — the one engineered to hide the real cancel button…
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.
Plans for personal users who recoil at the idea of spending significant amounts for enormous amounts of space they don't need. Instead of the minimum plan being 2TB, make one that's 20GB, then 50GB, 100GB, and so-on, at reasonable price points.
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