Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Hello, since Dropbox plus, in June; and today, I had to change the password and all the files are gone; as if its a brand new account ... What is going on?
My plan was cancelled just an hour ago due to being added to a family plan accidentally by my client, and I just want my own plan back. If I go to leave the family plan, as suggested, I am only allowed to cancel the plan, and then it says that some of my files may be deleted due to going to basic. I don't want basic, I…
HELLO -- I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act like they cannot find it. I've shown proof!!! How do I reach someone who will help me???
Question or Issue This is the most craziest thing ever! I am trying to cancel my subscription and can not do it. Customer Service is not a service at all! You can't get anyone on the phone. This is a ****** for the Better Business Bureau and the Attorney General's Office to look into. Drop Box seems to be a scam! How many…
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…
Question or Issue I am not finding how to quit Dropbox and I need help to talk to a human
I am told that with my plan, i have access to a chatbot. But there is no way to actually get to it that i can find. who set this webisite up?
I currently have a Plus plan and would like to upgrade to Family to merge mine and my spouse's plans. I am billed on my credit card directly by Dropbox for the current plan. When either of us visits the Upgrade page, all we see are Plus (our current plans), Professional, and Standard. Neither of us was a part of a team…
I just got an invoice from Dropbox to say I had been changed $830 for an annual standard subscription with three extra licenses. I cannot see anywhere on my page where I subscribed to three extra licenses and as an individual who wasn't even going to use the other two licenses that the standard subscription comes with, it…
Hi everyone, I am an external IT consultant managing the infrastructure for a group of united companies. We are currently undergoing a financial audit and need to locate missing Dropbox receipts for the years 2025 and 2026. After reviewing our accounting records, we found four active Dropbox subscriptions (two appear to be…
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