Get help with third-party integrations from the Dropbox Community.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why does this integration need access to all files and folders in my Dropbox? Apps like Microsoft Office request full access to my Dropbox when connecting. Quick Guide * Go to Dropbox…
Hello, I opened a Microsoft Excel file from the Dropbox app on my iPad Pro and I saved it after I made changes and it will not upload the new version into Dropbox, it just says "Upload Pending". I tried deleting the Dropbox app and deleting the Excel app off the iPad and I tried turning it off and back on and I also tried…
Emails sent by Dropbox do not display properly in the Outlook desktop app. They are completely blank. Choosing to open them in a web browser (Edge) from the option in Outlook displays some of the text, but it's clear it's not valid HTML, so it doesn't display things properly there, either. Lots of information still appears…
Now that dropbox passwords is being shutdown, there needs to be a possibility to export all passwords into apple keychain. Currently, I'm getting an error message when trying to import the exported password into the keychain, stating that: "Keychain was unable to import passwords from the CSV file because it is missing…
I have added dropbox app to slack (I could not add slack from dropbox, it was not showing in the app center ). I still do have the option to share to slack. Please help, it would be really appreciated
The latest update from June 30 leads to me unable to open or copy the files under the boxcryptor folder. How to rescue the files?
Hello. This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits responding. When I open the same file from my Desktop, Excel works as normal. Dropbox is listed as a connected service in Excel…
I'm seeing a number of posts across social media speculating that Dropbox Paper is to be discontinued. As there has been no Paper by Dropbox app update for 2+ years (since Version 262.2), and because of general user discontent regarding the infamous 2020 update, this rumour seems to be gathering momentum. Could somebody…
I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or Desktop; only the Microsoft Excel files seem affected. I'm up to date with iPad software and Dropbox app. I would appreciate…
Since the latest update on dropbox I'm struggling to open my artwork on photoshop. It takes forever to open - sometimes up to 5 minutes or more. Why is this happening?
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc)…
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