Get help with third-party integrations from the Dropbox Community.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why does this integration need access to all files and folders in my Dropbox? Apps like Microsoft Office request full access to my Dropbox when connecting. Quick Guide * Go to Dropbox…
Integration Affected Excel Device (Dell 2 in 1 16 inch laptop model DB06250 Operating System/Browser (if using the web) Windows 11, Home and Chrome Dropbox App Version (if using the app) V 242.4.5815 Question or Issue Hello, I cannot open embedded word documents in Excel spreadsheet, in Dropbox on my Samsung S24 Mobile…
Integration Affected iPhone imessage iPhone 13 pro max Operating System/Browser (if using the web) IOS 26.2 Dropbox App Version (if using the app) 462.2.2 Question or Issue Dropbox imessage app used to show up in imessage when you wanted to add an attachment. It used to be intuitive, now you have to jump through hoops just…
I'm Technology Partnerships Manager at Kommo. I would like to please get in contact with support of Dropbox to update our information in Dropbox App Center
Integration Affected 1Password version 7.9.4 Device Google Pixel 9 Pro Operating System/Browser (if using the web) Android 16.6.3.855170483-release-arm64-v8a175632286 Dropbox App Version (if using the app) 458.2.4 Question or Issue I recently noticed that when I open the 1Password app on my Google Pixel phone I get an…
Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dropbox app. When the docment in dropbox does occasionally open in word after an eternity, then it will not close and you have…
Hello, I’m trying to connect Dropbox in the Excel SMS app on my smartphone. During the Dropbox sign-in process, the app keeps asking me to grant access permissions. After I accept, it returns me to the same consent screen again and again, so I can’t complete the connection. This happens every time I try to link my Dropbox…
Application Affected m3u4u Device Dell OptiPlex 3080 Tower Operating System/Browser (if using the web) Windows 11 Pro Question or Issue Hello everyone I am having issues I am trying to use Dropbox with m3u4u. Everything works fine when setting Dropbox up in m3u4u except when I get to the section to enter the access code.…
Operating System/Browser (if using the web) macOS15.7 dear we are using Dropbox for Teams functionality to work simultaneously with colleagues on the same document. However, we frequently get a warning the autosave function has been switched off, and we end up with different copies after all. The exact message we are…
I have a Synology NAS (DS418Play). I want to use Cloud Sync to back up some folders. I'm running DSM 7.2.2, Cloud Sync 2.7.2 (Newest). I have 2 test folders, one encrypted, one clear. The folders contain 2 files. Small.txt (21 bytes) and Big.jpg (3.9 M/b). Small uploads, Big does not. Synology support checked my config…
Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try to open a word or excel file I get this error Word is running into problems with the 'dropbox.officeaddin' I also face issues with files…
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