Get help with third-party integrations from the Dropbox Community.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why does this integration need access to all files and folders in my Dropbox? Apps like Microsoft Office request full access to my Dropbox when connecting. Quick Guide * Go to Dropbox…
Earlier this month I was billed for Adobe creative cloud which was expected, I also received a charge from DropBox. I talked to my bank about the unauthorized charge and found out Adobe and Dropbox have an integration. Knowing that, I tried logging into DropBox with the email I’m using for Adobe. Dropbox introduced me as a…
Has anyone else had this error message when trying to edit a document online? Trying to open in "word for the web" application, which normally works fine, but getting "sorry, we ran into a problem". Have tried the usual (different browsers, different tabs, restarting computer, logging out + in again etc) but no joy... Huge…
I used the Goodsync program to backup Dropbox for years without problem. Now, I installed Windows 11 and when I try to synchronize the Goodsync returns this error: Cannot get Link info: DeviceControl failed: The file or directory is not a point for new check (error 4390)
Hi, I hope I am asking this question in the right category. If not I am sorry. But my problem is that I have generated an Excel file on my desktop and copied and pasted into my Dropbox. When I open this file in Dropbox on my iPhone I can view, cut and copy the file but I cannot edit it. I have the Excel app installed on my…
The document commenting function of the platform is useful for those who comment, but cumbersome to use effectively for those on the receiving end and, worse, confusing when sharing links. For instance, when one shares a link to a Word document with the intention for others to download its latest version, they sometimes…
In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screenshots attached.
Our company has one excel file in dropbox and another file on my computer looks up a value from a column in the dropbox file. Others need to use the file on my computer, so is there a way to change the link so it will work for everyone? current formula is…
I have a Android phone (ver. 9). I use a password vault that depends on its database file being synchronized between PC desktop and my cell phone. On a previous cell phone, this arrangement worked very well. Now with my new Pixel 7 pro phone, it is not working. I suspect it is because my cell phone version of DropBox is…
****** drive crashed, attempting to restore to new one Nothing seems to be happening
Dropbox, I installed the Dropbox add-in on the Outlook client, and noticed that it does have the Upload files option as advertised from the following link below. I have reinstalled the add-in many times and still the option does not appear. And yes, my Outlook client does meet the requirements. Please confirm if this…
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