Get help with third-party integrations from the Dropbox Community.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why does this integration need access to all files and folders in my Dropbox? Apps like Microsoft Office request full access to my Dropbox when connecting. Quick Guide * Go to Dropbox…
Dear Dropbox Community, I have a question regarding an issue some of my customers are facing with Dropbox. While many of them are very satisfied with Dropbox’s features, a few have encountered a specific problem when using Adobe InDesign or Illustrator on Mac. The issue arises when they import and use various elements…
Hi everyone, I have an issue on downloading files on dropbox, I have a team dropbox storage where I need to switch folders to offline to online when I'm no longer working on. Recently I set offline some folders to start making a video on Premiere Pro, I have the green check on my files. But when I import into Premiere it…
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue: Whenever we try to open any files, such as InDesign or Photoshop files, through Dropbox that have a cloud status, the application freezes. To work around this, we need to right-click on the file in…
Hi I have been using Google Drive with my Drive folder saved "inside" Dropbox folder for almost a decade now. This has allowed me to save all my Google Drive files safely in Dropbox, without worrying about losing any of it. The recent updates to both Dropbox and Drive have started showing sync issues in Drive, which is…
I'm way out of my depth here. I've been a long time user of Drobox and have installed the desktop app previously but its not working this time. I used the Migration Assistant to set up new Mac Air from MacPro. I've found Dropbox in launchpad but there are no files. I have tried to delete but I get a dialogue box saying its…
When Dropbox gets hung while syncing, adobe acrobat stops working. My team uses Dropbox with ArcGIS Pro, and there are a lot of files being synced. We usually manage and do not have a problem with other applications. Recently my entire team has been unable to use Adobe Acrobat while ArcGIS Pro is running or was recently…
I used to be able to open Word or Excel documents in Dropbox by clicking the three dots by the filename and choosing "Open in" and selecting "MS Word" or "Excel." Now, on my desktop computer, I can choose only the web-based Word or Excel, and on my iPad, if I choose "Open in" and click Microsoft Word, nothing happens. I…
I've used dropbox for storage for 10+ years with AutoCAD. Recently on AutoCAD 2025 when opening older files from Dropbox (not even that old, say something I worked on in 2023) the program just freezes and won't open. The files are .dwg. I can force close AutoCAD, attempt to reopen that old file and it will freeze again,…
IS there a way for me to watch a dropbox video from iphone to Chromecast?
Hello everyone, My name is Pablo and I'm a student from Spain. Recently, my team and I have been using Google Docs for our study projects. However, we've encountered some issues despite following the recommendations we found here: https://cincodias.elpais.com/cincodias/2016/10/21/lifestyle/1477059838_404192.html, but…
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