Get help with third-party integrations from the Dropbox Community.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why does this integration need access to all files and folders in my Dropbox? Apps like Microsoft Office request full access to my Dropbox when connecting. Quick Guide * Go to Dropbox…
The latest update from June 30 leads to me unable to open or copy the files under the boxcryptor folder. How to rescue the files?
Hello. This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits responding. When I open the same file from my Desktop, Excel works as normal. Dropbox is listed as a connected service in Excel…
I'm seeing a number of posts across social media speculating that Dropbox Paper is to be discontinued. As there has been no Paper by Dropbox app update for 2+ years (since Version 262.2), and because of general user discontent regarding the infamous 2020 update, this rumour seems to be gathering momentum. Could somebody…
I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or Desktop; only the Microsoft Excel files seem affected. I'm up to date with iPad software and Dropbox app. I would appreciate…
Since the latest update on dropbox I'm struggling to open my artwork on photoshop. It takes forever to open - sometimes up to 5 minutes or more. Why is this happening?
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc)…
I have 4 Brother Printers. 3 - MFC - L2750DW and 1 - MFC - L2740DW that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder. I have created new credentials and everything worked, including picking the dropbox folder. But still fails at upload. This worked flawlessly for the past 3…
In our company wehave been using Dropbox Standard for more than 10 years. I use it on my PC with Office 365. Few days ago I installed Dropbox App "Dropbox for teams" into Office 365 (Excel) on my PC following the instructions:…
Since the upgrade to Dropbox on the 20/04/2024 we have encountered a number of issues with apps and programs that utilise Dropbox. Rather than confusing the issue, the first of these relates to Microsoft power automate. The team Dropbox folders that are shared with me and monitored by this program have now disappeared. The…
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox…
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