Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Device - iphone 16 and MacBook Pro Operating System/Browser (if using the web) - Sequoia 15.7.3/Chrome Question or Issue I've had the "You're out of storage" message for about a year but most of my dropbox usage is temporary file viewing (via "viewed links") that is sent to me from other people for quick download to my…
Device MacBook Air Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Due to a failed macOS update I had to reinstall macOS and recover my data from a Time Machine backup. However, the system reported that my Dropbox app was corrupted, so I…
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary…
All my files in free mode are gone. It was full but I accessed it regularly. How do I get my irriplaceable family pics back? I am not good on computer. Not sure how or what to do to find this place again for your answers.
I can't delete this SwapTBD backup. It is defunct. but since I can't delete it, I have maxed my storage. Any ideas?
Device HP Z2 Tower G4 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 241.4.4795 I have an ongoing issue with folders in our Dropbox Plus account. We use dropbox for our small company and we have a top level dropbox folder for each of our projects. All folders are owned by my…
have used Dropbox for years - have thousands and thousands of files from past company photoshoots and various creative assets. Files that cost more than a pretty penny to produce. We are in those folders on a monthly (if not weekly) basis. Then - nothing. Gone. The folders still exist, but no files are showing in the…
I'm on a Windows PC with a laptop as well as a laptop and iPhone. I have a lot of documents, and something has happened where my documents literally have been deleted. I can't find a version control on missing documents. These are documents I would not have deleted because I use them in knowledge bases in my custom GPTs,…
I finally bit the bullet to upgrade to the Plus Plan primarily for pdf editing capability. When I tried my first pdf edit, I as so disappointed to find that this plan does not allow for editing of original text! As I read the Features web page regarding pdf editing, I saw "With Dropbox plans, you can make in-line text…
Hello! I've found a number of instances where I'm creating a new folder for a new project and would like to link to an already existing folder from a past project. I don't want to move the folder or create a copy, but just link to it as a shared resource. I mostly use dropbox within Finder, but occasionally on web as well,…
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