Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I need help investigating a large unexplained deletion from my Dropbox account. On April 14, 2026 at 8:06 AM, my Dropbox Events history shows: “You deleted Screenshot 2026-02-22 at 10.5…PM.png and 170 more files.” This means approximately 171 files were deleted in one event. The missing files were located across multiple…
Hi there! I haven't used my dropbox in a long time (due to having kids) and I recently logged in and realized that a lot of the files have been deleted by the server. I'm on a free account right now. Is there any hope for getting these back? This is one piece of activity off one of my folders for example: Apr 9,…
Hello, I recently discovered that almost all my Dropbox files disappeared. My Activity log shows hundreds of entries saying "Dropbox Server deleted..." on March 27–28, 2026. I did not intentionally delete these files. The deletion affected years of work, including SketchUp projects, 3ds Max files, photos and documents.…
I have a Basic Dropbox Account The Storage is over quota and I am unable to see the files unless I upgrade the account I am retired and simply wish to download the files to my pc I have attached a screenshot of what I am seeing
Hi all, I havent used dropbox for a while but still have files i want to get to. I logged into dropbox in my browser, I see all my folders but there are no files , when i look at the activity i see "Dropbox Server deleted **file name**" date 11 April 2026 Is there any way of getting my files back?
This discussion was created from comments split from: Are you new here? Read this first!.
Hi Community Team & Dropbox Support, I am requesting urgent intervention for a critical data loss incident. My support case (Case ID: Ticket #26492100) has been ignored by the assigned agent for over 3 days, leaving me with no resolution. This is NOT a manual deletion issue, but a severe server-side sync/index bug. As…
My friend is on a 2TB plan and his DropBox payments stopped about a 6 weeks ago due to a problem and will not be able to be resumed for another month. He has many photos and other important documents on DropBox and is really concerned that he will lose data. Will he lose any data for this temporary stopping of payments?…
How?
Hello, this is urgent. I accidentally deleted my Dropbox Basic account linked to this email address. After that, I mistakenly created a new account with the same email. I need to recover my original account and files if it is still within the 30-day recovery period. Please prioritize this request and let me know what steps…
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