Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Καλησπέρα σας, Δεν είχα αποθηκευτικό χώρο και ανακάλυψα ότι κάποια διαγραμμένα αρχεία, είναι στα αντίγραφα ασφαλείας, αλλά θέλω να τα σβήσω. Πως μπορώ να το κάνω αυτό? Ευχαριστώ εκ των προτέρων
I had a business accout and missed the deletion notice and had files spanning over 14 years. Is there any way to recover them? NT
Hello, I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundreds if not thousands of emails a month and I don't have time to read every single one of them. I may have skimmed over the email…
I have a file that was apparently shared with me that I can only open in dropbox from the recents section, all files, or menu bar on mac. The file does not show up in any of the folders even though it says it's saved in "dropbox." When I attempt to delete/remove the file I do not have any options that allow that. I…
Such bad security by Dropbox. I have 2FA turned on, yet someone was able to gain access and took all my files. Like ransomware. I Did recover my account by changing password,, but i cannot find my files. It's not even there in recent deleted section. I had around 5.2GB worth of files. Please help what can i do ?
Whenever I try to delete an online-only file in my Dropbox folder on macOS, I get a confirmation popup saying the file will be deleted immediately and cannot be undone. While I understand the purpose of this warning, it has become frustrating when managing files frequently. Is there a way to disable this warning? Thank you…
I had an account for years that had 2TB on it. Today it's 2GB and no files. I still have the mirrored folder in Windows so there's that. No indication of deleted files being reported by Dropbox What the heck happened and why? I don't think I got any notice as to what happened... Bill
Files that I have shared with view only access have disappeared, but theyr're still accessible through the shared view only link with the file saying my account isn't the file owner. From what I understood Files can only be moved or deleted by non-file owners through a link with edit permissions - am I wrong? I'm hoping to…
I had apparently worked really hard to keep safe some files on Dropbox and actually increased my storage by sharing this service with a ton of people. But apparently I felt too safe and my account got closed due to me not logging in for over a year, and now all my data is lost. Is there any way to reactivate my account and…
Hello dear community, A week ago I created a folder that was also listed in my Dropbox Deleted page. When I restored it, I could only see some subfolders (not all), but no files. When I then tried to contact support, the contact option was greyed out. Why is that? Thanks for your help and sorry if this topic has been…
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