Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I have a Dropbox Plus - 2TB account and my trouble is that I can't find dozens of photos that I'm sure I didn't delete as I've deliberately never synced my photo folders with any computers or smart devices: they have always been only online/in cloud. Anyway I checked the deletion history for the last 30 days, made the…
I have the message to clean up my space. It tells me to delete things, which I am happy to do. However, I have to try multiple times to get anything to delete and permanently deleting is grayed out. I have done all the usual stuff; closed browser, restarted computer, cleared cache, and used incognito window. Not sure what…
Hello DB Community, this is my first time accessing the Help Community. I've been offline for a few years and recently revisited my DBox. I thought I had a stack of photos stored but that file is empty. Did DB do anything different with images in the last few years. Thank you in anticipation. SianW
On my iPhone, in addition to my usual folders I created (let's call them name1, name2,..), I see a second copy of TWO of them, "name1(conflicted copy 2026-04-27" and "name2(conflicted copy 2026-04-27". Some but not all folders inside these appear in both, but some apparently have been moved to the "conflicted" version…
This is a real mystery! I used to upload images to the root of my dropbox over the course of 2 years or so, maybe a total of 20 images, every month or so. All of a sudden I noticed all those images are gone. I still have 3 older folders in root, public and two folders I created. I clicked "Photos" in the menu, and could…
Hi, I’m trying to recover a folder that has disappeared from Dropbox. The folder does not appear under Events, Deleted Files, or version history. I am the admin/owner of the folder, and it is shared other accounts. The folder still appears in two shared accounts, but when they try to restore it, the restore option does not…
Have a folder with work files of about 30 gb. Accidentally deleted yesterday. Need to get back, but when i go to it, there's one file in it - I can't restore for the life of me. There's no where to press restore after I select that folder with one item in it. Is this something that may take days to download, and then i can…
I set up Dropbox on my new MacBook Pro laptop (running Tahoe 26.4.1) , and it's only showing files saved or edited through mid-2023, when there have been many, MANY changes since then. When I view my Dropbox folder online, it only shows the same files through mid-2023. However, my old laptop is still has all of my old…
I was using the website and created subfolders in the Camera Uploads folder. I selected the images/videos and used the move function to select which subfolder it would go to. After moving the files, I noticed that one of the folders was empty. I checked the total number of files between the subfolders and I'm missing all…
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
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