Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
SUMMARY: Dropbox Backup will NOT "restore" OR "download" the backup, and will not even allow a single file to be downloaded, with NO ability to "copy" the backup from Dropbox Backup to regular Dropbox storage either. The files inside the backup are only viewable in a web browser, with NO ability to download any file to a…
Device iMac (M1, 2021) Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Dropbox folder is on an external 4 TB SSD. Yesterday I deleted the Desktop app and erased and reformatted the external drive. I reinstalled the Desktop app and reinitiated…
Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue I attempted to copy the contents of my local Dropbox folder and paste them into another folder. My Dropbox folder remains intact. The files in the folder are available off line and…
Device (Macbook Air) Question or Issue Hi, I have a huge problem, I accidentally deleted permanently (not just left in recycle bin) a folder which contained all my University notes and assignments of 4 years, and I now cannot seem to access them anywhere. They were not saved on iCloud, and Time Machine wasn’t set up. Any…
Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead…
I am creating an automatic action that moves files to a directory after the creation date (year) and moved the file from December 30, 2025 to the 2026 folder Why?
Device Multiple Operating System/Browser (if using the web) Multiple Dropbox App Version (if using the app) Multiple Question or Issue I provide image files to my clients by inviting them to DropBox folders I create for their specific company within my single user account. Often there are several contacts at one firm that…
Hello The "Version History" was accessible in one click directly from each file on the computer with right click on the file name and then access to Version History. The feature was removed. Kindly add it back. Thanks.
Device DESKTOP Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue Camera Uploads is Packed, very heavy and move slowly due to that, I want to move the old photos to another folder which i will create and i dont want the latest photos to sync again, how do…
You should add recycle bin for all accounts, if images are accidentally deleted then it could be recovered in 1 day or in 7 days
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