Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure. Now, they have shared more files but I can't download them. It says the function is disabled for all these files. Is that because they have not enabled it at their end? I just need to know if it's…
I recently changed the location of my Dropbox folder and now I no longer have my right-click menu. Dropbox is running and everything has been synced. I've restarted and reinstalled dropbox and it did not fix my issue. Latest version of Dropbox: 221.4.5365 MacOS: 15.4
My 2 4TB Sandisk external drives will not show up for Dropbox Backup. My 2TB Sandisk external drive does. The only difference between them is that the 2TB is APFS Case Sensitive and the 4TB drives are just APFS. I have tried the option key in Accounts and pressed the Reset Operating System Warnings many times. It does not…
When my salesperson changes a file on his laptop, the change shows in the file on Dropbox online, but fdoes not synch to my computer at home. What settin(s) must I change?
My installation of Dropbox for Windows has just updated and I now see a sync status icon I've never seen before against most of my files, which looks like this. The sync icon I've always seen before looks like this. Some of my files have one of the above icons against them and some have the other, and I don't understand…
I shared a folder and sent a friend the link and it didn't work
This is the process I've always used, but now it's causing every folder to conflict. * Installed Dropbox on new computer, closed Dropbox * Manually copied all folders into its new location * Open Dropbox, it sees that all files are present; no downloading required. What is the process now for doing a new install without…
I don't understand what is happening with my dropbox. I have been using dropbox for a few years now. This is the first time the syncing is going crazy. Even when I set it to not sync, it syncs. Now I have (Selective Sync Conflict) folders all over my files. I was waiting for dropbox to finish syncing over 2TB of files that…
For reasons unknown, Dropbox opted to re-sync all files and folders. After waiting hours for this syncing process to complete, countless files and folders still show in Windows Explorer that the folder is awaiting syncing (the two circular arrow lines). All of these folders/files need to be available offline but I see now…
Why doesn't the support team know this then. Ive been trying to get this handled all week and been in multiple chats. I've been instructed to do two advanced installs and nothing seems to work. Im on a brand new iMac I got on Monday and did a fresh install of Dropbox. I can't see online/offline status icons in Finder and I…
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