Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Application Affected (Dropbox) Device (Macbook Pro 16 2019) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (246.3.3430) Question or Issue I am trying to use the new ignore rules file to ignore things like "node_modules" using rule "node_modules/". It seems to correctly…
Device iMac, 3,3 GHz 6-Core Intel Core i5, 8 GB 2667 MHz DDR4, Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version The latest Problem Just out of a sudden, with no obvious reason, Dropbox decided that 40,000 files needed updating! Though in reality they are not. I just worked on a few text files.…
After 15+ years as a Dropbox uses, it's time to clean my Dropbox up. Apparently, the vast majority of my usage are shared folders and files. Is there a way to quickly identify which are shared?
Sync is stuck at 114 files and does not get past it for days already
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…
I have dropbox plus account. My client does not have a dropbox account. Nor does he want one. How can he send me files that are 5gb and up? I'm always getting hit with the 2gb limit. I'm in video production and 2gb files are nothing. We work with files that range from 2gb to 50gb. We don't want to make our clients open…
I have a 2TB Pro plan, and I'm sending a "File Request" to a friend which has a free account, but he still can't upload files larger than 2GB in that shared link. And even then, that goes against his free quota. What am I doing wrong? How can I have him upload larger than 2GB files at once against my quota, not his?…
Hi, I am trialing dropbox advanced ahead of possible rollout. It works well on the team side, but when i share a link for an external user to browse - once they try to download it aggressively prompts them to sign up with a tiny 'download only' link. Its a deal breaker for us, it looks unprofessional and we know customers…
Hi! I need to force the iOS app to re-upload all the photos in my Camera Roll/iCloud Photos. I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this. I have already re-installed the app, deleted…
Why does my computer keep syncing continuously without ever stopping, even though the folders are already fully visible on another computer?
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
