Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Won't let me share my own files due to apparent phishing content? I need to copy and share links to my folders and files in order to share to clients and I keep getting an error message saying you have interrupted my sharing activity. Any help would be appreciated to get my account unlocked from sharing files please.
I have to upgrade my Dropbox because someone shared a large directory with pictures with me. I'm not the owner of the directory, but I still have to upgrade. That seems a bit strange. how can I change that I'm not the 'owner' and I have not to updrade?
Operating System Windows 11 Dropbox App Version (if using the app) 244.3.6525 Issue I am a developer and created a rules.dropboxignore file configured to ignore the **/build folder. When the folder is created, it does not sync. However, sometimes when I start the Dropbox app (or VSCode, I cannot identify what triggers it),…
Hello, I have already emailed about this issue, 6 months ago. Dropbox keeps canceling my sharing option as it states my files have "phishing content" in them. I have explained previously I share course materials for healthcare professionals, some photos and case studies may be graphic. With this "phishing content" it is…
I reported this issue 2 years ago. Every time I export a movie from premiere, dropbox creates a conflicted copy. I reported this bug 2 years ago and it hasn't been solved. My workaround is to pause dropbox everytime I'm about to export and then resume it. Not ideal
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
One of my editors received this message. Isn't this against the whole point of dropbox and sharing files?
Device (MacbookAir) Operating System/Browser (if using the web) macOS26.31 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue Hey - I'm following the instructions to simply drag in the new file with the same filename, but nothing happens, the file doesn't appear…
I checked the help center and could not find answers. The only information provided was "Couldn’t complete share". The help center just says to look for the reason in the notification, but the notification literally says to look at the help center. I've been using the same shared link for 15 years for employers to see my…
I'm not on a Team plan, just a business plan, and have my phone, laptop and desktop connected to this account on Dropbox. I just found that a lot of my folders from the root of my Dropbox folder showing up in my "Camera Uploads" folder as "Conflicted copy". The problem is I don't recognize the name it is associated with!…
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