Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
Dropbox is not downloading some files on Computer A. These files are on the cloud though and say "This file is hidden from your device". All my folders are selected to sync. How do I fix this?
I am Person A. I get the bill form dropbox and wish they would stop updating it. Create folder X and place in dropbox. Upload several files and maybe folders to folder X Share folder X with person B person B just needs to click on link or whatever to start download not signup not pass go not anything more to complain…
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
Hello everyone, We're experiencing a recurring issue with Dropbox on macOS that affects several users at our company. For several months, some users have been randomly losing folders selected for Selective Sync. Without any apparent action on the user's part, many folders previously selected for sync become unselected and…
Hi I added comments into a text file, saved it and uploaded the file into Dropbox on my PC. I can open Dropbox in two ways: taskbar > globe (1) etc. or taskbar > Folders (2) etc. When I open Dropbox (1): the file opens but without my comments. Going route (2): the comments are visible. Is this the way it should be? Is…
HI Just wish to know if there is any way to clear unwanted/dead viewed links form the viewed links list
I am have been trying to share folders with my team - business related information that has no harmful content or anything that I believe could be considered 'phishing content'. Is someone please able to tell me how I can get this blocker removed? Thanks
Hi again, this is a minor(?) but persistent bug I've been experiencing for a while now in Dropbox for Windows 11. After making certain folders online or offline some time back, this one particular folder has a red X, which in turn puts a red X on the entire Dropbox folder. I can't figure out what the issue is. Everything…
Has something changed in Dropbox in the past 5 or 6 months when it comes to sharing links to files? I regularly share files with a number of technically unsophisticated users. For them, I always use the "Anyone with the link can view" option. It was just what I needed. They would get an email with the link, click the link…
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