Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
Please fix the translation of the "New" button :) In italian it's not "novità", which means "news", but "Nuovo" Thanks
I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account". It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away. BTW, when I upgraded, there…
I am doing short term work for a client (1 month) and they have shared a folder with me that I will need to access and edit via dropbox, which I do not use for my business. I created a free account, and when attempting to access the folder, it prompts me to upgrade my account due to storage. Though, I am not the folder…
I am the tech lead for my church and I have people who take photos of services and events. I wanted to use Dropbox as a place where they could upload their photos and the Pastor and I could get them to use for our website and other multi-media uses. I personally upgraded to a 3TB plan so that I would have plenty of space…
I have tried multiple days to share a folder. Could you please allow sharing as no malware found.
Have been using dropbox (488.2) to manually upload select photos from my iphone 14 pro (ios 25.6.1) to my imac and macbook for almost 2 years. its been working without issue until today. if i select more than 1 photo the upload fails and says "couldnt upload check your network settings and try again" i cleared cache,…
I had an older MacBook M1 configured with two external drives that were successfully backed up using Dropbox Backup. The backups completed and had been working perfectly for several years automatically updating with any new data. Today I migrated to a new MacBook M4. The same two physical drives are connected, with the…
Hi When I try to share a file, I receive this message - "Couldn't complete share. We’ve interrupted your sharing activity. For details or to contact support, read our help center article." I've tried all the recommendations and help center articles - I think that Dropbox’s automated security system has flagged my account…
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
Since August 17 every time I try to save a copy of a spreadsheet to Dropbox I get a message saying "Upoad Failed We're sorry this didn't work. Try saving again later and if it still doesn't work, Click Save a Copy" But when I click "Save it copy" the Copy fails to upload too.
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