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I'm getting a "Can't sync Dropbox account" pop-up after upgrading to Dropbox Standard

kmgsr57

I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account".

It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away.

BTW, when I upgraded, there is now a "Teams" feature, which I do not need. I haven't set it up. Could there be some setting in Teams that I haven't done? Or does anyone know how to correct this?

I saw that someone else posted a similar question, but I didn't see any replies with solutions. I don't know if I missed something in that post, but I couldn't find a comment with a solution.

I took a photo of the screen. (My "Print Screen" button stopped working.

Dropbox Pop-Up - Can't sync Dropbox Account.jpeg

I think this pop-up has disabled that function in the computer. Because I have been able to create screenshots with no problem until now. So I apologize for the quality of the image. It's a photo I took with my phone.)

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Hannah

Sorry to see that you're having this issue, @kmgsr57.

Can you please follow these steps and let me know if they helped?

Quit any programs accessing your files
End all active processes in Task Manager
Restart the computer, making sure to quit any applications that launch automatically on startup

Hopefully that'll do the trick, but let me know what happens.

Thanks!

kmgsr57

Before I do this, does this mean that I will need to permanently disable all programs which automatically launch on startup? Is Dropbox going to force me to manually launch programs?

Or is this a one-time thing, just to sync initially?

If this is a permanent thing, then I'll be looking for another cloud. There are plenty of them, and I'm sure that I won't have these difficulties with every one.

I have been using Dropbox for well over a decade, so all the files that were sync'd one minute before I upgraded, will not need to be uploaded to the Dropbox cloud. They were already sync'd. This is why I'm wondering if this is a new wrinkle with Dropbox Standard. If so, I'll be shopping for another cloud.

kmgsr57

Hannah, Thank you for your prompt response to my question. Sorry I didn't say that in my first comment.

I tried your suggestion. The only 2 things I did not disable in Startup were Express VPN and Norton AV, because they protect my computer.

Same problem. Pop-up is back! I will try to disable the other 2 items I mentioned and see if it works. But I definitely will not keep Dropbox if I have to disable the software that launches on bootup to protect me on the internet. If that is the case, it will be "Bye Bye" to Dropbox.

I've been using it for over a decade because I really do like Dropbox. This started when I upgraded to Standard. Surely there are others who have had this problem. I'll try to do another search for them in the "Community".

kmgsr57

Hannah, I haven't found a post in Community with my exact situation, but others who had a similar problem when downgrading from a Teams account to a Personal account. (I'm seeing that people don't post their results after they receive suggestions, so I have no idea if they found solutions.)

Is there any way to keep my "Standard" account and remove the Teams feature? I do not need Teams. It's only me using Dropbox. I'm wondering if that will fix it. I just need to keep the storage and the features of a Standard account, not the Teams setting. I will remove that if it would solve this problem.

One moderator had suggested, for a similar situation, that the person may need to remove any "Shared" settings on folders in their Dropbox account. Should I do that?

Hannah

Thanks for the updates here, @kmgsr57, and thanks for trying the steps I gave you.

Did you restart the computer after trying these steps?

Regarding your security apps, you wouldn't have to disable them permanently, just temporarily to see if that fixes the issue. If it does, you can then whitelist the Dropbox app on their settings, or remove it from their blacklist.

As for the Teams feature that you mentioned, can you please send me a screenshot, so I can have a visual?

kmgsr57

Yes, I did exactly as you instructed, including the reboot. Otherwise, disabling the startup apps wouldn't take effect. But thanks for checking.

Since my Screenshot capability seems to be temporarily suspended, (my "Print Screen" button isn't working while the Dropbox popup is on the screen - I don't know if there is a correlation, or if it is just a coincidence), instead, I copied the URL for the thread I mentioned:
https://community.dropbox.com/en/discussion/851225/issue-after-downgrade-dropbox-still-shows-old-quota-usage-and-i-cant-sync-files?utm_source=community-search&utm_medium=organic-search&utm_term=Can%27t+sync+Dropbox+account

I hope it works for you.

Nancy

Hey there! Can you try reinstalling the Dropbox app next, if you haven’t done so already, @kmgsr57?

As for your current Dropbox plan, Standard has a team structure by default, so it’s not possible to change that I’m afraid. You can also visit this Help Center article for more info on your current subscription.

The other option would be to switch over to a Dropbox Plus plan instead, which offers 2TB of space max and it's meant only for individual use. However, I understand that this may not be what you want (based on one of your previous posts).

kmgsr57

Unfortunately, I need to be able to set expiration dates and limits on shared files and the system told me I had to upgrade to Standard to have that feature.

Nancy

Hmm, yeah I see what you mean. In this case, Dropbox Plus wouldn’t allow you to set those permissions for your shared files/links.

kmgsr57

If I reinstall Dropbox, will that require it to first uninstall? Will it remove all the files from my computer? That's nearly 2tb.

kmgsr57

I just now rebooted my computer and the pop-up didn't return this time. I don't know exactly why it stopped. I wish I did, to help anyone else who has this concern, but I am not sure. I didn't reinstall Dropbox, so that isn't it.

It may be that Dropbox just needed to keep working on it long enough, to sync, but that may not be it.

To other users who will read this thread to find a solution for their situation, you can read what I did, suggested by Hannah. That may have solved it, but if it did, it was definitely a delayed solution.

kmgsr57

When I first upgraded to Dropbox Standard, I saw that when I opened my File Explorer, I didn't see all of my folders, as before. Instead, there was a folder with my name, and a folder labeled Teams. I had to click the folder with my name to see all of my files in their folders.

As I said previously, I don't need the Teams function, so I never even clicked any of those options.

Now, the Teams folder doesn't show in my File Explorer. Instead there is a folder with my name, containing all of my data, and there are some other folders which I assume would be common folders for all users if I were to ever use Teams, and they are labeled Music, Pictures & Videos. But none of my files which fit those categories have been moved under those sections. Instead, all of my media folders are still where I had them in my original file tree, just repositioned under the folder with my name.

I'm just mentioning this because that may have something to do with all of this, but I don't know. I just hope it will help other users make some sense of their situation if they have this problem.

kmgsr57

After my last comment, I opened Dropbox in my browser window and I see only 2 folders there, with my name, and Teams. The (common) media folders: Music, Pictures & Videos, are not there.

In my File Explorer, those 3 media folders are NOT the media folders for the computer. They are definitely under Dropbox.

But the Teams folder doesn't show in my File Explorer. It's confusing. But at least that pop-up is gone.

Megan

Hey there, @kmgsr57!

I'm happy to hear that your pop-up issue is resolved. Regarding the Music, Pictures, and Videos folders you mentioned, it sounds like you may have used our Backup feature at some point. Could you check your backup page online and let me know what it reports?

Additionally, if you have any screenshots of how these folders appear locally on your device, please send them over so I can take a look.