Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I have 2 TB of storage and got to 300 mb of uploaded files and now I can't upload any further. I also noticed that many of the folders I've loaded are stuck in sync status.
I have strange syncing behaviour on my MacBook M3 running Tahoe V26.1 Dropbox build 237.4.5655 In general, syncing seems to be working, but syncing never stops. If I change 2 files and monitor the sync activity, it shows 2 files being synced, then one named file, then just “syncing”, which never goes away. If I pause…
WHEN I'VE UPLOADED FOLDERS BEFORE TODAY, I GET A POP UP BOX THAT SHOWS IF ANY FILES WERE SKIPPED OR SOMETHING ... TODAY I LEFT IT RUNNING WHILE I WAS OUT CUZ IT WAS TAKING A LONG TIME TO UPLOAD & WHEN I GOT HOME THERE WAS NO POP UP BOX ... HOW DO I FIND OUT IF THERE WAS AN ISSUE OR IF ALL THE FILES IN THE FOLDER UPLOADED…
Hello. Every time I attempt to add new people to a shared folder, it won’t let me and tells me the files might contain phishing content, and the link to view the files isn’t working either. I need this fixed ASAP. Thank you.
Twice in the last 7 weeks I've been completely unable to save a document. I've tried renaming it, and it won't rename-- it just stays as the original name. No error message. The system "blinks" and reverts back to the original name each time I go to "save as" and try to update the file name. The side box pops up each time:…
Hi friends, I am from the Netherlands, using Windows 10 by extended version, and my sync logo of 1 map is stuck for 8 days now Please help me to make this a nice and soooooooooo comforting green v again :)
Device: Mac Studio Operating System/Browser (if using the web): Mac OS Tahoe Syncing Status Up to date Question or Issue I have been using Dropbox for years. I have selective sync and everything is online. I want to create a local copy. How do I do that? I donot want to go folder by folder and say keep a local copy. I want…
I have a Microsoft Surface, windows 11, iphone and ipad. I've had Dropbox for many, many years since the first computer person set it up. I still have it and am paying for it. My new computer person has set me up for everything to go into OneDrive. Are they backing up the same information? What happens to the data in…
Device (Mac mini m4 / iMac m1 etc.) Syncing Status Up to date Question or Issue Hi all, my team and I are using dropbox via the integrated app system in the Mac finder. We have been using this for years with little to no issues, until last week we started having an issue where team members would upload or edit files, and…
I have run out of space on iPhone due to excessive photos. I want to move my photos to dropbox. Photos are on iCloud. What steps do I take to move the photos from my iCloud account to my dropbox account? Both are on the cloud. The iCloud photos are accessible on my macbook. I tried dragging and dropping and that didn’t…
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