Hi friends,
I am from the Netherlands, using Windows 10 by extended version, and my sync logo of 1 map is stuck for 8 days now
Please help me to make this a nice and soooooooooo comforting green v again
Don’t worry about it, Wilma! You can get back to us whenever you get the chance.
Happy holidays!
Didn't uninstall & install yet Hannah; can't afford a risk of losing more than 30 minutes of my time right now :PWill do after X-mas
Hi again, Wilma!
If you tried my previous suggestions and they didn't work, let me know so we can try something else.
It's not sorted Megan. I think that the sync symbol will never change without intervention of a hardcore dropbox- genius
Hey @WilmaE, I hope you're doing well!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
Sure thing, Wilma! We'll be here!
Thank you for understanding me Hannah !I will keep this in mind as soon as I have more time #busyweekssss haha
Oh, I completely understand, Wilma. Troubleshooting can be hard when issues are persistent!
If you do wish to continue working on it, I'd suggest uninstalling the app this time, restarting the computer and then reinstalling it.
This won't affect or remove the files in your Dropbox folder.
But I do understand if you don't wish to continue.
We'll be here either way, if you need anything else.
Doesn't help a thing Hannah I give up now !All is well, except that symbol #exhausted 😪
Hi Wilma!
Indeed, if my translation is correct, the message on the screenshot is talking about a removable drive, so perhaps it has to do with our backup feature.
Regarding your issue, though, there's no need to uninstall the app yet. You can simply download and run the installer, without uninstalling the previous one.
Let me know if it helps!
another screenshot since that afternoon, which I get every day now (sorry, all dutch...)
Must be after I made a backup on a usb-stick because Windows 10 ended its service at first...
TY Hannah !
I dont dare Hannah; just read some dutch instructions and they mention that I have to delete it first #oeps
Hey Wilma, I hope you had a good rest!
Can you please reinstall the Dropbox app, without uninstalling it first, to see if that helps at all?
Yes (twice).
For now; I have to go to sleeeeeeeep
Thanks for the update once again, Wilma!
So, if you right-click on an empty space within the Dropbox folder and click on the "refresh" option nothing happens, right?
And I'm assuming you've restarted the Dropbox app and the computer by now, correct?
Refreshing does nothing, nowhere...
This is another screenshot when I do a rightclick...
Nope, that's one of the many things I already tried
Hmm, if you go to your Dropbox folder, right-click anywhere within the folder (not on a file) and click on "refresh", does that make any difference?
Yes Hannah, you are 100% right !
Hey @WilmaE, thanks for your screenshots and updates!
Just to confirm, did you syncing get unstuck?
If I understand correctly, it got unstuck, but the blue arrow syncing icon is still on that folder, is that right?
So everything is perfectly synct since that afternoon.I just want the frozen symbol in green haha
Again :
I replied with 2 photoos, but I don't see 1 (yet...)
Hi Nancy, thank you for jumping in !Now I see that I can upload my screenshot, so I did
All document-files after that afternoon did upload perfectly.
Will make another screenshot from my current syncing status...
Hi @WilmaE! Let me jump in here, too.
What happens if you try to attach your screenshot here on our forum? Are you getting any kind of error?
I’d also like a screenshot of your Dropbox app’s current syncing status.
Finally, if you add a small file to your "documents” folder, does it sync to www.dropbox.com?
I can't send a screenshot but I have 4 maps, this map is called "documents" and I hope that its just a frozen symbol and everything is oke
For about 8 days is says "sync is planned"
Yes Mark, I close and clean my laptop every day.
And I use syncing Dropbox almost every day. Everything since that afternoon is perfectly synct.
But is whatever application accessing the map closed? Dropbox cannot sync open files.
Or, have you tried restarting Dropbox or the machine?
I was extending my Windows 10 for a year and I guess something went wrong that specific afternoon
WilmaE wrote: sync logo of 1 map is stuck for 8 days now
sync logo of 1 map is stuck for 8 days now
Have you closed whatever program the map is using to let the sync complete?
