Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
I use Dropbox for a single file transfer once per week. On the first attempt for this week I get an error message "You've hit the limit of invites for today. Try again later". Trying again at a later time only provides the same error message. Its kind of annoying that this is happening at all. Is there any quick fix I can…
Hi, can you explain to me why I receive (and it happened 2 times) access requests from strangers to my private files?And possibly how to remedy this problem so you don't receive any more... Thank you very much...
I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track changes/markup view. When I permanently delete these files and try uploading them again, the markup view again appears. How do I…
I used to get emails every time after I uploaded a file to the request and now I do not. has something changed? I have the basic plan.
I see a message: "We've interrupted your sharing activity because your files might contain phishing/spam content." Quick Guide Stop sharing immediately and review the flagged file. Contact Dropbox Support to appeal the classification. Learn and follow Dropbox’s Acceptable Use Policy to avoid future suspensions. Common…
I need to share folders with individuals outside my Dropbox Team without inviting them into the team. Quick Guide On dropbox.com, right-click the folder → Share. Enter the external person’s email and set them as “Can view” or “Can edit”. Send the invite; they’ll access via shared folder, not added to the team. Common…
Why do my shared folders count against my personal storage quota. Quick Guide Shared folders currently count against each member’s quota unless on a shared team or Family plan. To eliminate storage burden, ask the owner to share via link (view-only). Or exit the shared folder in your account. Common Causes Dropbox counts…
Dropbox desktop hangs on “Indexing files” or stops syncing after updates. Quick Guide Pause and restart syncing via the Dropbox menu. Clear cache via Preferences → Account → Clear Cache. Restart the app or computer. If needed, reinstall Dropbox but preserve your Dropbox folder. Common Causes Corrupted cache or temporary…
Files either don’t upload or upload extremely slowly via desktop. Quick Guide Ensure your internet connection is stable. Pause and resume syncing. Check you're under your storage quota. Temporarily disable bandwidth limits in Preferences → Bandwidth. Common Causes Reached storage limit (uploads stop when over quota).…
Files marked “Online‑only" still consume local hard drive space. Quick Guide Verify file status in File Explorer icon overlay. Right-click → Selective Sync → set to Online-only. Disk still showing usage? Clear Dropbox cache via Preferences → Account → Clear Cache. Common Causes Cache or temp files retained even though file…
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