Dropbox desktop hangs on “Indexing files” or stops syncing after updates.
Quick Guide
- Pause and restart syncing via the Dropbox menu.
- Clear cache via Preferences → Account → Clear Cache.
- Restart the app or computer.
- If needed, reinstall Dropbox but preserve your Dropbox folder.
Common Causes
- Corrupted cache or temporary indexing data.
- Conflicts with other file‑watching software or anti‑virus.
- Interrupted Windows updates affecting Dropbox service.
Possible Fixes
- Clear cache and restart Dropbox to rebuild index.
- Whitelist Dropbox in antivirus or file‑monitoring tools.
- Reinstall Dropbox and select the existing folder during setup.
Official Help Center References
