Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Question or Issue Can I create a shortcut to go in different folders, so 1 video can show up in different folders?
Question or Issue I installed the dropbox desktop app on a new computer I set up. During the install it asked if I wanted ALL folders/files or just some. I selected a number of folders to be included and proceeded. I now find that I want to add more of the folders on the .com site to the desktop site and have them synch.…
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol…
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. It's not specific to any one file. I cannot get the link to share ANY of my files. I always…
I'm brand new here and looking to do something very basic and simple. But have no clue what I am doing. I'm with a group called NAPS (Nebraska Association of Nebraska Santas). Yes a group of about 30 Santas. It's just a social club. We get together once a month, have meal and talk about Santa stuff. I'm looking to set…
Device (Mac Sudio Operating System/Browser (if using the web) Mac OS 26.2 Tahoe Dropbox App Version (if using the app) 241.4.4853 Syncing Status (Upto date) Question or Issue I am getting sync issues for several files (see message) asking for "permissions," which all permissions in system settings are already given, so I…
I have some large files (several GB each) that I would like to make available to customers to test my company's software. Due to the file sizes, upload/download times can be quite long, and I don't want to chew up my organization's storage space by uploading each file multiple times. So, I'd like to place the files in a…
Is there a way to create a "generic" document request that will allow multiple users to submit documents to our team without our office having to create a separate request for each end user. What we are looking for is having a link on our intranet that will allow colleagues to submit forms and documentation that our team…
Device Apple MacBook Pro, 16 inch, 2021, M1 Max Operating System/Browser (if using the web) MacOS Tahoe 26.2 (25C56) Dropbox App Version (if using the app) 241.4.4853 Syncing Status Up to date Question or Issue I've noticed that the dropbox folders on my local drive are no longer displaying the green checkmarks to indicate…
Operating System/Browser (if using the web) Window 11 currently uptodate Dropbox App Version (if using the app) 239.4.8301 Syncing Status frozen Question or Issue I've had this issue for months now anytime the computer it turned off or goes to sleep. Dropbox is not available on the computer when indexing freezes. The only…
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