Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I'm using a Mac with MacOS 26 (Tahoe). I recently accessed my Dropbox folder for the first time in a couple of years, and I got a message that I'm using more than my quota of Dropbox storage. I dug around some more and found that the entire Documents folder on my Mac has been uploaded to Dropbox. I never intended this to…
This discussion was created from comments split from: How to fix being stuck on an "Indexing" loop when using millions of files?.
I am in this situation now. I have Dropbox business with 3 Tb and I have lots of files... It was fine until last week or so when I tried syncing and it syncs infinite. It starts at about 7K files and I let it run. I noticed that it will be at say 7232 files then it will jump to 7258 then start decreasing. It does this…
Hi! I recently started a small video digitizing business where I convert MiniDV, VHS, VHS-C and 8mm tapes to digital files for customers. One of my customers has a Dropbox Family subscription with lots of storage available. The customer wants me to upload the finished video files directly into THEIR Dropbox storage. The…
For some reason now, I’m getting an error message trying to share a file or folder from my Dropbox. I have the Basic account and therefore no support from Dropbox. I have tons of files I need to have access to share or to be able to recover them and move to a friendlier service. Any help would be greatly appreciated.
I've always been able to upload photos from my phone to my Dropbox account, last used it to do this about a month ago and it's no longer working. When I try to select which folders to upload from, or try to turn on camera uploads, I tap the option on screen and nothing happens. All other actions work, eg checking settings…
Just updated my newish Windows 11 computer for the first time in months and new Dropbox files were added. Oddly, they're available offline even though I believe I set them to not download automatically but oh well. I assumed I could manually set them to online only. But I see no option for offline folders or files to be…
Your advice please! I'm not a sophisticated user, and am trying to set up a specific Dropbox directory to do the following: I have an outside CPA firm - not part of my license group - that I want to share this Folder with. I want them to be able to upload docs into this Folder and edit the Folder generally. It is OK with…
I'm using an external drive to store my Dropbox synced files and every time I restart Dropbox or restart my Macbook it forces Dropbox to index. hI haven't disconnected the external drive once, and I left it plugged in overnight with Dropbox open and when I logged into my Macbook today (from sleep) the Dropbox app was…
I am a team admin with full rights but Dropbox is preventing me from sharing some folders but not others. How do I solve this?
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