Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced files often, although randomly, end up missing or displaying as 'zero bytes'). Now I've updated to the new File Provide…
Hello, Initially all shared links have returned a 404 error to other members. So I removed all other members, planning to re-share, but now always get this error message - so can't share at all! I've followed all advice in the help article but no differrence. And I'm sure that there are no links in any of the documents…
A coding project that I had set to ‘available offline’ was switched to ‘online only’ overnight, even though the offline icon is still green. I can’t work on my project until it has been downloaded again. It’s already taken two hours to download the folder (approx. 1.2 GB).
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol…
Hello, For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox version is 218.4.4348. I've tried several things but nothing works. My other users have the same problem. Has anyone managed to solve…
I am trying to share a folder in Dropbox which I have done several times. I hover over the folder in the Dropbox website and click Share. The Add People box comes up and I have tried adding a name or an email address, and the Share button never becomes active. I am running Tahoe 26.5 on a Mac. I have tried restarting the…
Enough is enough. After 10+ same accidents. This happened again - last nail to the Dropbox coffin. I'm the customer since 2011, paid 15 years of subscription and they refuse to fix the essential problem. I'm not risking this again, leaving to MEGA where this problem do not exist. No matter what settings you turn on or off.…
Hello all, I tried to share a folder like I always do and I received this message- We’ve interrupted your sharing activity. For details or to contact support, read our help center article. Everything seems fine on my end. Plenty of room in my dropbox Have cleared any possible files that might be misinterpreted as bad once…
Hello, I would like to ask about how Dropbox shared links and file metadata work. I received a shared Dropbox link from another user. When opening the file information, both the upload date and the last modified date show April 1, 2026 at 9:01 AM, and the two timestamps are exactly the same. However, the sender claims that…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
