Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Hi. I'm still not eligible for File Provider. (Hoping to upgrade so I can access to the Office automatic save features.). Please help. Some stats: OSX 15 Dropbox Version 208.4.5824 Dropbox Located in -> MacHD -> UserName -> Dropbox. (Main HD) Dropbox Advanced account. Thanks!!!
Hello. The Dropbox App on my Windows 10 PC isn't launching any more. I've used this Dropbox setup for years, have made no changes to my PC (Windows 10) or security (that I'm aware of), yet when I click on the Dropbox tray icon (or from the actual Program app location on the C drive) I get the normal "progress spin pop up"…
Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac. It works on my other devices and I can also login to the website. I signed out then signed into Dropbox on the Mac but this is as far as it gets: Advice gratefully received.
I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file or folder, the result shows up in "best match" but it's not fully loaded. Instead, the preview/details pane to the right…
I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File? Dropbox can't play the video file and it says "The media could not be loaded, either because the server or network failed or…
hello I'm using Dropbox on my PC, and sometimes I run into inconvenient situations, so I'd like to ask a question. I installed Dropbox on my PC and designated a dropbox folder. However, I don't know exactly what situation it is when Dropbox synchronizes. Suddenly my clipboard doesn't work. Control C+V does not work. It…
About two hours ago i posted a question to the forum. I got several replies and while responding managed to sign out. Now I cannot find my post. Is there some way that I can search for my posts? I also thought I would get an email if I got a response but nothing though I got a message from Dropbox welcoming me. Thanks
I have no Dropbox menu icon (running macOS Sonoma 14.6.1 on an Apple M1 Pro). Dropbox is syncing. So following the advice here https://help.dropbox.com/installs/system-tray-menu-bar (Note: after reinstall I was not prompted to login to my account) I've killed Dropbox to be able to reinstall it - still no menu icon.…
One of our team members can’t see the dropbox badge on the right, which means she can’t see if another team member is viewing or editing the file. She is accessing the folder the same way as I am, through the Dropbox menu icon on the top bar. She has always show Dropbox badge selected in Preferences, but it is still not…
Folks: I've been using Dropbox since it was invite-only way back in the day. I love many things about this app. I went pro for a while when my needs required it, and have been free for a bit. Was considering going pro again as my needs are growing, but the biggest thing stopping me from wanting to give you money is your…
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