Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File? Dropbox can't play the video file and it says "The media could not be loaded, either because the server or network failed or…
hello I'm using Dropbox on my PC, and sometimes I run into inconvenient situations, so I'd like to ask a question. I installed Dropbox on my PC and designated a dropbox folder. However, I don't know exactly what situation it is when Dropbox synchronizes. Suddenly my clipboard doesn't work. Control C+V does not work. It…
About two hours ago i posted a question to the forum. I got several replies and while responding managed to sign out. Now I cannot find my post. Is there some way that I can search for my posts? I also thought I would get an email if I got a response but nothing though I got a message from Dropbox welcoming me. Thanks
I have no Dropbox menu icon (running macOS Sonoma 14.6.1 on an Apple M1 Pro). Dropbox is syncing. So following the advice here https://help.dropbox.com/installs/system-tray-menu-bar (Note: after reinstall I was not prompted to login to my account) I've killed Dropbox to be able to reinstall it - still no menu icon.…
One of our team members can’t see the dropbox badge on the right, which means she can’t see if another team member is viewing or editing the file. She is accessing the folder the same way as I am, through the Dropbox menu icon on the top bar. She has always show Dropbox badge selected in Preferences, but it is still not…
Folks: I've been using Dropbox since it was invite-only way back in the day. I love many things about this app. I went pro for a while when my needs required it, and have been free for a bit. Was considering going pro again as my needs are growing, but the biggest thing stopping me from wanting to give you money is your…
I'm on a Windows laptop, but this same issue appeared on my desktop as well. never was able to solve it. but often when i go into a folder to look at files, i'll have duplicates of every single file but with a dot in front. like .ieatham.txt as a copy of ieatham.txt. every solution i've found online and here in the…
Dear Dropbox Support and Community, As a long-standing Dropbox customer with a 3TB Dropbox Pro subscription, I am very surprised. When I switched my entire work environment to Mac M1/M2 chipsets (over a year ago), I simply couldn't use Dropbox anymore because syncing kept taking days, etc. In the meantime, I used…
I work from home and have several different windows accounts on my PC. Most are personal and only one is used for work. I want Dropbox to open automatically when I log into my work account but not when I log into other accounts. So far it seems I can have it open automatically for none or all. My work around is to add it…
Hi, Is it possible to hide the Dropbox folder in the File Explorer. Tx Regards Michel
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