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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…
I've recently had a lot of trouble with PDFs that are visible in iPhone app and on the website but are not viewable in Windows 11 File Explorer (just get Microsoft Edge home page or a file-not-found error). I've done an inordinate amount of research and troubleshooting. While there is no apparent syncing, security setting,…
I just bought a new M4 MacBook. I've been using Dropbox for years on a Windows computer and an M2 MacBook. But I can't get it to work on my M4 MacBook. The window stays stuck on "Syncing…" with no file count or time. I've tried restarting Dropbox, restarting the file provider service, checked that Dropbox had all the…
for me to contact about a very abusive support agent? Phone numbers? Email address? Thank you.
In the last year or so, every time I reboot my Mac Studio and log in, I instantly get the attached popup asking me to attach an already attached external drive. This never used to happen on my previous Intel iMac Pro. Going over the logs it looks clear Dropbox is trying to access the drive before it's been mounted by the…
This discussion was created from comments split from: Stable Build 270.4.3312.
It shows as connecting and cannot synchronize data to the folder?
Not realizing what I was doing I logged out of dropbox on my computer. After logging right back in, dropbox made me pick a different location on my machine. Why would it do this? Now I have dropbox in two different locations on my computer… I've been using dropbox for almost 10 years, but the amount of quirky issues I've…
Hi and thank you for reading. On my iPhone home screen, there is a section called Viewed Links which has two line items. I would like to delete one of those line items so I never see it again. I don't care about the original. I can't swipe left and when I click, it opens. There doesn't seem to be a Delete option. If I have…
Hi everyone, Dropbox recently appears to have migrated to File Provider on my Mac. My Dropbox folder is now located under: ~/Library/CloudStorage/Dropbox-<company name>/ After this change, I noticed that the following folder contains approximately 25 GB of files: ~/.dropbox/instance1/dfc/ Could someone clarify what this…
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