The Dropbox app on my Mac on Tahoe 26.5.1 is stuck "syncing"

Michael M.198

I just bought a new M4 MacBook. I've been using Dropbox for years on a Windows computer and an M2 MacBook. But I can't get it to work on my M4 MacBook. The window stays stuck on "Syncing…" with no file count or time.

I've tried restarting Dropbox, restarting the file provider service, checked that Dropbox had all the necessary permissions, rebooting. I've tried Selective Sync to sync just one folder, online-only files, etc.

So it did work when I synced a folder that had about 10 MB of files. I turned on that folder only in Selective Sync, then right-clicked on the folder icon and selected "make available offline."

But when I tried to sync a 9 GB folder, it hung at the message "Syncing…" with no file count.

Update: I got it to work with a few more folders that had only a few MB, but i did have to relaunch the finder to see the icons. But then I tried it with a folder that had maybe 100 MB and it hung again. This is never going to work… I have 80 GB of files.

Megan

Hey there, @Michael M.198, let's see what we can find together about this!

For how long has your Dropbox app been stuck syncing files on your Mac?

Assuming you've verified this isn't caused by an antivirus, firewall, or VPN/proxy, could you try signing out of your account and then back in through the app's preferences?

To help me troubleshoot, could you please share the exact Dropbox app version you're using and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your menu bar, next to your Wi-Fi icon. 

Lastly, please send a screenshot of the "Sync & storage dashboard" in the app preferences so we can check for any reported sync issues.

Keep me posted, and we'll take it from there!