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I have tried several times to move my DB folder from the C drive to another location. I have followed the instructions carefully but each time some of the files get copied to the new location but only a fraction of them make it. The folder remains in the C drive and it is the one that gets updated. One clue that may help…
Dropbox is trying to install over my existing installation "Couldn't rename Dropbox to make room for your Dropbox folder". I just want to get rid of it but it's only try Again, or Choose another location. I just want to stop the install but cannot figure out how to quit
I would like to request clarification regarding your intention to discontinue the Dropbox Desktop App for the Windows Server 2012 R2 operating system. At this time, we are inclined to maintain it at least until the end of 2026, given that Microsoft has extended the security updates maintenance date to October 13, 2026, as…
The CLI command "dropbox running" returns exit code 1 when Dropbox is running and exit code 0 when it is not running. user@host:~$ ps aux | grep dropbox$ user 13953 6.9 2.8 7108024 442272 ? Ssl 07:13 1:24 /home/user/.dropbox-dist/dropbox-lnx.x86_64-252.4.3485/dropbox user@host:~$ dropbox running user@host:~$ echo $? 1…
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there…
I posted another article about this back in 2022: https://community.dropbox.com/en/discussion/643130/dropbox-app-doesnt-startup-well-with-windscribe-vpn-firewall But got no traction. I think including Windscribe VPN in the title made it of little value to the Dropbox devs. So now the title is "Dropbox Tray Icon Pauses My…
Just curious if any has experienced issues with Dropbox after upgrading to Tahoe 26.5?
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
I have tried numerous times to download the Dropbox app to my computer, and it does not appear. I can do to Dropbox and access it there. What am I doing wrong?
I am experiencing a severe and persistent issue on my Mac mini M4 running macOS Tahoe (26.5) The Dropbox desktop application is installed and runs exclusively on my internal hard drive. However, whenever I connect my external 1TB storage SSD drive (a LaCie) to the computer, after a few seconds the macOS Finder freezes,…
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