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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
I have tried numerous times to download the Dropbox app to my computer, and it does not appear. I can do to Dropbox and access it there. What am I doing wrong?
I am experiencing a severe and persistent issue on my Mac mini M4 running macOS Tahoe (26.5) The Dropbox desktop application is installed and runs exclusively on my internal hard drive. However, whenever I connect my external 1TB storage SSD drive (a LaCie) to the computer, after a few seconds the macOS Finder freezes,…
Uninstall instructions are for Windows, cannot find for Mac. Please help? I need these tentacles OUT of my computer. Thank you.
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options that I could find online:…
This discussion was created from comments split from: iPad Files app not showing Dropbox folders and how I managed to solve this..
Since this update, dropbox triggers a restart crash loop on explorer.exe, presumably because it is trying to load context menu stuff: ``` Faulting application name: Explorer.EXE, version: 10.0.26100.8457, time stamp: 0xf263d9e9 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception…
I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…
I just reinstalled the application (ver. 252.3.3482), but the app disappears from the MacBook Pro 16" (macOS 26.4.1) menu. How can I solve this? The app works fine, but I always need to open it manually, and it's impossible to use quickly. Thanks
I have a new MacBook Pro running OS Tahoe 26.5. I can't get the Dropbox desktop app to get past the "connecting components" part of starting up. I've tried every version of the full uninstall including emptying dropbox folders, clearing cache, etc… Nothing is working.
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