This discussion was created from comments split from: Why can't I upload files to my Dropbox account? I get an error that I lost connection..
How can I post a problem I'm having? I've never before encountered forums that didn't make it easy to post an issue you have.
Hey there, @BJ22, welcome to our Community!
The original thread you posted under was a bit outdated, so I moved your post to a new one. Please feel free to describe the issue in as much detail as possible. If you have screenshots, don't hesitate to send them over so I can take a closer look. I'll be waiting for your updates!
Hey there, @BJ22!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
Hi there, @Csandif712, let's see what we can find about this!
When did you first notice this behavior? Also, which platform are you using to search? For example, are you using our mobile app, desktop app, or website?
Finally, could you share some screenshots comparing what you see on your end with what they see?
Keep me posted, and we'll take it from there!
Thanks Megan,
We are all using the Dropbox app on our iPhones to search our folders. We just noticed it recently but that was because others were not searching for files yet. I was the only one searching folders and files. About a week ago somebody was attempting a search and got one hit and they knew that could not be correct so they called me and I got 20 plus hits on same word. I’ll try to get some screen shots. Thanks.
Hey @Csandif712!
Are you searching from your 'All files' or 'Home' page? Also, does this issue happen with a specific keyword, or any keyword you use?
Are you all sharing the same individual account or using shared folders? If possible, please test this on a computer and let me know if www.dropbox.com shows the exact same search results you see on your mobile device, or if there is any difference.
