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Couldn’t complete share – Dropbox suspended my sharing

Hello,

Whenever I try to share a file or folder, I get the error:

"Couldn't complete share – We’ve interrupted your sharing activity."

My account type: Dropbox Basic (with extra storage bonus).

Other colleagues can share normally, but I cannot share with anyone.

Could you please check if my account has been suspended from sharing, or if there is a restriction applied by mistake?

Thanks!

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Comments

Jay

Hi @npt_box, thanks for taking the time to message us!

Do you have any files or folders that you've shared previously which could fall into any category in this article?

Since when have you been receiving this message on your account?

I look forward to your response!

Megan

Hi @npt_box!

A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

jh80

I am having the same problem! Starting last week, I get the same generic message but it won't tell me why (which the help center topic says it should). I can access my files, but both people shared on the folders and people with the link say they can't access them.

None of my files should be flagged for anything. I was close to my storage limits so I've deleted a bunch of stuff, but it still won't start sharing again.

Can anyone help me or give me an idea how to rectify this? Thank you!

Walter

Hey @jh80 - thanks for letting us know about this. I've just followed up via email to have a further look internally, so please take a glance at your inbox and we'll take it from there.