Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro.
Same issue for me - wanting to share a folder and getting the same error when sharing from the Windows app - however I was able to share from the web version
Richard
I posted on page 3 that I am having the same issue. But the work around that has been mentioned several times worked for me and it was VERY easy. So I must say I'm confused by posters saying that this is causing a major road block for them.The work around is, again, to log into the web interface for Dropbox and share the foldr there. It took me all of 30 seconds to do so, and most of the 30 seconds was spent seaching for the email address of the person I wanted to share the folder with. Easy peasy.
@blangela,
Still needs to be fixed! Work around, using the web interface, did NOT originally work for me. It did today.
Problem is on Linux and Windows for me, add Mac for others. This is a bug.
I found that I could share the folder using my phone but not my laptop. Very strange and certianly nothing to with internet connection!!
Has anyone had any luck with resolving this issue?
I am also now having this issue and it's causing a huge roadblock on the project I'm working on. I'm using the desktop app on Mac Mojave and trying to share folders.
When trying to add person to folder sharing Dropbox 108.4.353 on Mac shows message that user should check Internet connection. There is no problem with Internet - app syncs folders without any problem. I have simetrical FO 600 Mbps Internet.
I am also having this problem. I have two dropbox accounts and found that my personal account has no problem sharing but my work account (through my university) cannot share.
I have Windows 10. I could not share from the dropbox app on my computer nor from the windows interface (right click share from explorer). I rebooted and the problem remained. My dropbox app is up to date.
Based on a prior post, I did manage to share the folder by being logged into dropbox on the web. Once shared this way, the folders sync as they should.
The dropbox is otherwise functioning correctly (sync'ing and sharing just fine). Just can't invite someone to share.
Please fix this.
TK
Hey peeps, thanks for your additional reports on this.
If you haven't already, could you submit a ticket to our team from this link, so that they can look into this with you?
Once you do, let us know the ID (eg. #1234567), so that we can pass your comments along.
If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.
Keep us posted!
Looks like I cannot create a support ticket .
I use it mostly for e-mail attachments (Thunderbird) and file transfers
Thanks for your swift replies, @ElSid1 and @NuggetMagic.
I've sent you each a ticket, so check your inbox for my latest message whenever you get the chance.
Looking forward to hearing back from you!
@Lusil wrote: ... If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one. Keep us posted!
...
Hi Lusil
There's no option to create a ticket at that link, even when logged in. I presume that's because I don't have an upgraded account. I would still think that it is an important issue for Dropbox to fix because it seems to be affecting a wide range of users across different systems. Righ
@Lusil
I think that not being on an upgraded account is causing issues with the ticket too .
E-mail received for the ticket.
@Lusil yes I have a ticket now for my issue, but as with @ElSid1 , when you click on Open it refreshes back to Tickets without opening the ticket. Seems the Dropbox system does not support un-Upgraded users. I get it to an extent as we aren't paying for the privilege, but when people like us can assist in solving the issue and providing information, it doesn't really make sense that it wouldn't support us.
I don't know about anybody else, but this seems to be fixed for me. I can share files from the app and from the Finder with my current settings using a series of e-mail addresses that failed before. That said, I'm probably not a good test candidate, because due to an unrelated problem I had to do a full hard drive wipe, system reinstall and retrieve my files from Time Machine in the past 24 hours.
Along with the Security and Privacy settings for Accessibility ticked for Dropbox, I have set full access to Files and Folders:
... and have set my App to open files and folders in Finder:
I didn't actually check these settings before, so I don't know if these have had an effect or not. This combination of settings gives me the ability to use Dropbox through Finder, which is my preferred mode.
Righ
Dropbox App. 108.4.453
iMac 27" 2019
MacOS Catalina 10.15.7
Thanks for letting me know that the issue's resolved for you, @Righ!
@ElSid1 and @NuggetMagic, could you let me know if you can see and reply to my message from your inbox?
Still Running Version 108.4.453. Looks like the issue is resolved. I cannot answer anything on the ticket as I'm not a premium member and it's still cycling back to the support page
I'm sorry to hear about the ticket, but thank you for keeping me in the loop!
If the issue happens again or if you have any other questions, don't hesitate to give me another nudge.
In the meantime, I hope you have a lovely day ahead!
Hey @NuggetMagic, @Righ is referring to defaulting the app to opening in their Finder.
You can do this by going to the General tab in your desktop app's Preferences (as shown in their screenshot).
You'll find this after clicking on the Dropbox icon, selecting your avatar that's on the top right of the menu, and choosing Preferences.
However, the issue should now be resolved.
Could you check if the issue persists for you and let me know?
@Lusil wrote: Hey @NuggetMagic, @Righ is referring to defaulting the app to opening in their Finder. You can do this by going to the General tab in your desktop app's Preferences (as shown in their screenshot). You'll find this after clicking on the Dropbox icon, selecting your avatar that's on the top right of the menu, and choosing Preferences. However, the issue should now be resolved. Could you check if the issue persists for you and let me know?
Yes, that's generally how I gave default Finder access to Dropbox, but in my Dropbox app I have two Avatar icons, one at top right, as you say, and one at bottom left. However, the one at top right doesn't give me access to my Preferences, but the other one does. Ortherwise the instructions are as you gave, and I've provided screen shots of the correct settings in my previous posts.
As for the Issue - yes, it's still working okay - three days now, but I'll update you if it fails again with the error as in the thread title.
I'm glad to hear that this has been resolved for you as well, @NuggetMagic!
If something comes up in the future, you know where to find us.
Thanks for keeping us in the loop, and I hope you have a lovely day ahead!
