Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro.
Hi there @MarthinGrobler, let's see what we can find.
Are you using the desktop app or the website to share the file?
Could you send me a screenshot of the error message?
Looking forward to hearing back from you!
Same thing is happening to me. Trying to share an editable folder. I get this message. Sending from my MacBook Pro using both the Dropbox app and control clicking on the folder. My internet is working fine. Thanks for any help!
Oh. BTW. This also happens when they try and share the editable folder with me from their Dropbox. I am on a Mac and they are on a PC. Should that matter? Sharing a file works fine.
I did a test with a different Dropbox user (on a Mac) and it works fine. Weird!
I also suddenly have this problem, though it seems not to matter if the invitee uses a mac or pc. I am able to invite other people, just not a select few.
I was able to invite them to the shared folder if I sent the invite from the Dropbox webpage. It works but it's kind of a pain.
First, I double checked the forum, including
Everything is syncing correctly, so I have internet; however, I am trying to "SHARE" a folder with a friend with a gmail account. I'm getting an error
"Check your internet connection and try again"
Dropbox 107.4.443 on Windows 10 and Linux
Same issue on Windows 10 and Linux. I posted
https://www.dropboxforum.com/t5/Dropbox-files-folders/Sharing-connection-error/td-p/463938
Hopefully one thread will give us the correct answer
Same error, whether I share through the Dropbox App or the Finder. I'm running Mac OS Catalina. Can't recall this error before. The e-mail addresses are marked in red highlight and the error "Check your internet connection and try again" appears below the address panel
It works fine in the Dropbox webapp, so it can't be a real internet connection issue, since the same internet connection is used for the App, the Finder and my browser (Safari 14.0).
Hey everyone, thanks for nudging me back and sorry to hear that you're all having trouble with this.
Could you let me know if you're able to share the folder or file using the website?
Also, is this issue happening only with a specific email or domain?
I'm finding that it fails with every e-mail address that I've tried, up to 15 so far.
As I've already noted, I'm one of the ones who can share using the website.
I've checked my System Preferences>Security & Privacy>Privacy and the App has full permission:
Privacy settings Mac OS Catalina
Thanks for letting me know, @Righ.
I tested this out from my end, and I'm able to share content using the desktop app. Could you check if the issue persists for you as well?
If it is, let me know the desktop app's version by hovering over the Dropbox icon that's next to your computer's clock.
As previously mentioned, I'm on Windows 10 {Build 2004} and Linux {Mint 20 Cinnamon}. On Windows 10, looks like I was upgraded last night to Dropbox Ver. 108.4.453. Same issue as my screenshot above. Dropbox has full permissions and the folder is confirmed NOT to be "read only" attribute, in Windows, for the entire Dropbox folder, not just the subfolder. I tried gmail and yahoo linked accounts, same error.
I'm having the exact same problem. Dropbox Version 108.4.453 (108.4.453)
Can't share folder
Previous suggestions (most recent by "Jane") are NOT helpful. I tried removing the sharee, and then re-adding the same email. I received a DropBox error message "Check your internet connection and try again." Huh? I'm ON THE INTERNET, or I wouldn't be able to post this message.
Hey all; thanks for your reports on this.
If you're still getting this error when trying to share a folder or file of yours, could you reboot your device(s) and let us know how it goes?
I am having the same issue.
This is the first time I am unable to share a folder with this error.
I have rebooted my computer.
I have tried various internet providers
The time i am waisting on this is costing me time and money.
I have had to look at an alturnative to keep working with the people i needed to share the folders with.
Syncing files are working fine so it is not a problem with dropbox accessing the internet.
The problem must be a Dropbox software bug. Please can this be sorted out ASAP or a solution put forard asap
regards
Storm
When I hover over the Dropbox icon in my Mac OS Status Menu at top right I see the following:
Dropbox 108.4.453 Up to date
So, as requested by Walter, I rebooted. I then retested, as requested by Lusil, with a completely new folder created in the Dropbox App with no content. I was figuring that that confiquration would give the least problems. I've documented below my share experience using the three share methods discussed above.
Method 1 - Share from the Dropbox App:
So, sharing the new folder directly from the App, I right click on Test folder and select "Share" from the pulldown menu. All works as expected thus far, and the Test folder comes up in Share mode. I then add a test e-mail address to the "To:" box, one of the fifteen earlier tested to fail, and get this result:
So, sharing failed with the same error message that the Original Poster in this thread reported.
Method 2: Finder Share:
Go to Mac OS Finder and find the new "Test Folder" that was created with the Dropbox app in my Finder Dropbox folder. I then Right Click on the Test folder and select "Share". To this point all works perfectly:
However, as soon as I enter an e-mail address, I get the exact same error screen that I show above.
Method 3: Webapp:
So, I open Dropbox.com and find I'm already logged in. Test Folder is the first item in the file/folder list, and so I click on the "Share" button to the right in the same list row. Immediately the Share interface comes up as before, and I enter the same test e-mail. This time, there is no error and it all works:
The image above shows the settings when I then attempt a new share which confirms the successful share. The owner e-mail is listed on the first line below the "To:" panel and the shared e-mail with Edit rights is listed below that. There is no mention of an internet connection, but I'm clearly using the same internet connection in the website through my Safari Browser as I was using through the Dropbox App and the Finder system.
I hope that helps make clearer where the issue is. My real aim here is to get the Finder Dropbox share working as that's the implementation of Dropbox that I find most useful. I don't use the App or the Webapp. That's not specific to Dropbox. I find that it's a lot more efficient to use apps where they have Finder (System) integration. No retraining, fewer mistakes. It just makes work much quicker, consistent and with fewer errors, which is critical when working in teams. That's why I originally chose Dropbox over other storage options, its good Operating System integration.
Any help welcome.
iMac 27" 2019 19,1
macOS Catalina 10.15.7
When I invite someone to share a folder, the email address I enter for the person appears in red and there is an error message to check my internet connection and try again. The email address is correct and the internet connection is fine.
Still have the same issue, at least on my Windows 10 machine ... cannot share
Hi Walter,
I provided a detailed reply to your and Lusil's requests with multiple tests. However, the system deleted my reply as spam. I've logged a request for it to be restored, so I'm waiting for a response from the Moderator to that, before I start all over again (!hopefully not). So, the fact that I don't appear to have replied to you, does not mean that I didn't!
Thanks for your patience.
Righ
same problem. fix it
Hello everyone,
At first I would like to apologize if this question is asked before. I searched few pages but couldn't find an answer.
I got the message "check your connection and try again" when I tried to share a folder with non-Dropbox users. Is it an error? And how can I fix it ? If I recall correctly, I can share a folder with a non-Dropbox user and this user needs to register.
I can share with Dropbox users just fine. I also set no-proxy. I use Dropbox on Mac OS.
Thank for viewing, any answers are appreciated.
I have the same issue when on the desktop, "check your internet connection and try again".
When I go to the web version it simply tells me the person is not part of my dropbox team. I have never had an issue in the past trying to share files with someone outside of my dropbox team.
Please fix this.
I'm having same issue. Have not yet tried to share using web interface. Have rebooted multiple time.Please fix ASAP!!!
Bob
I have exactly the same problem.
I've the exact same issue just today, also on a Mac. The web version works fine. Syncing also works fine. Just the email validation in sharing gives the error. Version is v108.4.453
I am having the same issue. Message when I try to share a folder: "check your internet connection and try again".
I'm using Dropbox on a PC with Windows 10. To try to fix things I deleted Dropbox, then downloaded and reinstalled it. I was able to share folders around two weeks ago, now I can't share with anyone, including myself. Internet connection when tested is working just fine.
@MJacksonJustin wrote: Hopefully this thread will give us the correct answer, Try out this (link removed) solution, xxx
Hopefully this thread will give us the correct answer, Try out this (link removed) solution,
xxx
This appears to be spam as the link is to what appears to be a copy of this thread, but with another gratuitous link to a marketing webpage. Righ
I have exactly the same problem. I have been trying for three days now to share a file that has become mission critical. I have tried all the rebooting etc and no change. Come on Dropbox get this fixed.
I am having the same problem and I urgently need to share files with someone.
I use Dropbox all the time so I know what I am doing is correct.
I created a folder and I clicked Share in order to share the folder with another person...
I entered the email address into the email section which turns into red coloured font when completed, and immediately beneath the email address section and above the message section a red bar appears with black font saying "Check your internet connection and try again".
The internet is working for everything except for this, but it obviously has nothing to do with the internet. It hasn't even allowed you to try to send at this point. When you do try to send the message, it does not work.
I need to share the whole folder because there are multiple documents to share.
However, I did 2 other checks.....
The first was to see if I could share folders in my Dropbox with a new contact that I have already shared with others in the past, and I received the same error message. So nothing is sending.
The second check was to see whether I could send on an individual file within a folder, so I created a Test document within a Test folder, and I was able to send the individual document within the folder to a contact.... So there's been some kind of a block put on folders. I'd imagine someone was updating the Dropbox system and clicked the wrong button or didn't reverse their changes once they'd finished updates on the system.... I'd imagine it's an easy fix, but I'd guess the developers need to go into the folder permissions in the administrative system in order to make the change, or check the allowed permissions of certain types of Users / Customers which may have blocked them from sending Folders.
