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Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
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Dropbox DocSend FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Does DocSend offer password protection feature for documents? Quick Guide: * Password protection enabled: Yes, DocSend supports password-protected documents, allowing you to add a…
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File Provider on Dropbox: Questions and Feedback
File Provider uses Apple's updated File Provider (API) to more deeply integrate with macOS and fix issues related to opening online-only files in third-party applications. Some of the changes you can expect to see are as follows: * Sync Icons: Now managed by macOS, these match the updated system appearance. * Sync…
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Dropbox Sign FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I received an 'Unexpected error occurred' error message Quick Guide: * Refresh the page: Sometimes, a temporary glitch can cause this error. Refreshing the page might resolve the…
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Community FAQs
Hi everyone, We’ve seen a lot of great questions and recurring issues here in the Dropbox Community, so we’ve pulled together a set of easy-to-follow, solution-focused FAQs to save you time and help you get answers quickly. You can find them all here: Apps and Installations FAQs Create, Upload, and Share FAQs Delete, Edit,…
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Security and Permissions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
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Plans and Subscriptions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…
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Create, Upload, and Share FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
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Integrations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why does this Dropbox integration need access to all my files and folders? If a connected app is requesting access to all of your Dropbox files and folders, it's usually required for…
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Setting and Preferences FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't link my personal and business Dropbox accounts If you're trying to connect two Dropbox accounts - such as a personal and a business account - but keep getting an error, these…
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Delete, Edit, and Organize FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
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View, Download, and Export FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
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Storage Space FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
