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incorrect email address on account

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing it. This cannot be done since the address on the account is not a valid address. So, how do I get the address changed?

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Walter

Hi there @konocti-view - sorry to hear you're having issues with this.

Can you clarify if the typo is in your email's handle or if the domain is misspelled?

Also, are you getting any specific error if you try to change it through your account's settings?

Let me know what you find!

konocti-view1

The incorrect address on the account is @hughrs.net. The correct address is @hughes.net.

When I go to change the address, I am told it is already taken. Of course, I'm using it.

Rich

@konocti-view1 wrote:
When I go to change the address, I am told it is already taken. Of course, I'm using it.

That typically means that another account already exists with that email address. Have you tried to sign in with it? Reset the password if necessary.

konocti-view1

I can't reset the password because the email address can't be verified. because of course the wrong address is on the account.

As to two accounts, I may have one from my Iphone but I'm not aware of it. The reason I say this is because there are photos in memory that come only from the phone.

Jay

Hi @konocti-view1, since you're posting on the forum with 2 different accounts, as @Rich suggested, it seems you already have an account with the correct email.

Try logging into the account with the correct email, or resetting the password if you're not sure what it is.

Since that account already exists, you can try downloading the data from the wrong account and then transfer it to the correct one.

konocti-view1

Jay, I really appreciate the help. But, all attempts to sign in indicate that the email (@hughrs.net) must be verified before moving forward. That address needs to be changed on the account to the correct "@hughes.net."

Yes, I tried to sign in with the correct email but the system recognizes my computer. I tried to sign in with another computer and the correct email is not attached to a dropbox account.

I don't see why dropbox doesn't have a way to change an invalid email address. No one likes to lose data but I'm getting close to pulling the plug on this.

SL10

Wondering if anyone can help I am trying to change my email address but I never get the email to verify the change is there another way to verify the change? I have checked my spam folder just FYI

Megan

Hi @SL10, welcome to our Community!

Have you ensured that no-reply@dropbox.com is not blocked? You can also add no-reply@dropbox.com to your address book and request another email, have you tried that?

Keep me posted!

SL10

No error it says the email to verify has been sent and the email entered is correct but nothing coming through - nothing in spam, not a blocked email etc.

Hannah

No worries, @SL10.

Do you mind if we email you, so we can look further into this?

SL10

I am having a similar issue - tried just setting up a new account with the email I want to use but it comes up with an error saying it can't reach the email address - it's a valid email address and I have double checked that there is no issue in terms of blocks/spam filters etc. it is incredibly frustrating

SL10

Please do I have no success trying to resolve the issue -

Hannah

No worries, @SL10, I just sent you an email, so make sure to get back to me, when you have a moment.

konocti-view1

The correct domain is @hughes.net, the address is incorrectly @hughrs.net

konocti-view1

I tried with no success. Not much hint as to what. Got any suggestions? Be specific, I'm a novice

konocti-view1

Thanks Jay, I got lost on the try but will make another attempt.

Corrado964

Buongiorno, non riesco ad accedere ad un mio account, al quale non accedo da molto tempo. La mail utilizzata è "hotmail" oggi con accesso da outlook. Il messaggio di errore è "Email o password non validi", e quando avvio la procedura di modifica della password, nella casella di posta hotmail (nella quale ho anche memorizzato nei contatti "no-reply@dropbox.com"), non mi arriva mai nessuna mail (ho tentato decine di volte).

Cosa posso fare per recuperare il contenuto del mio dropbox?

Grazie

Corrado

Rich

@Corrado964 wrote:
non riesco ad accedere ad un mio account, al quale non accedo da molto tempo.

Dici di non aver accedo l'account da molto tempo. Quanto tempo è passato? Se l'account fosse inattivo per più di un anno, sarebbe stato eliminato a causa dell'inattività.

Corrado964

Molto più di un anno, non sapevo di poter perdere tutti i file per il mancato utilizzo di un anno, senza neanche ricevere preventivamente un avviso...

Rich

@Corrado964 wrote:
senza neanche ricevere preventivamente un avviso...

Dropbox invia molte email prima che l'account venga eliminato. È anche menzionato nei termini di servizio.

PJV2023

Hi,

I just opened new account and wrote my email incorrectly!

The email I wrote is also taken and thus I can't even open it for myself.

I can't change the email either. And I can't send out verification request either to this incorrect email!

What can I do? How can I change my own email to this account??

I could open up new account one but then I'd miss out on ACER promo given here.

HELP!

//PJV2023

Hannah

Hey @PJV2023, sorry to hear about this.

Was the typo on the email made on the email name (before the @) or the domain (after the @)?

PJV2023

Hi,

it was before the @.

I was suppose to type name1.name2@gmail.com but I forgot to put the ".name2" part there. Don't ask me how..

So it's a totally wrong email address there now.

//PJV2023

Megan

Hi @PJV2023, do you have access to the account at the moment, in order to try and change the wrong address, using the account's settings?

PJV2023

I have access to account but since the owner of email address that I (accidentally) used has not verified the email, I can't change the email.

I have now changed the password and took in use 2FA to keep the account connected to me. Hope that was a smart decision..

Now only how to change the associated email to mine?

//PJV2023

Jay

Hi @PJV2023, without verifying the original email address, it wouldn't be possible to change the email on the account.

The verification needs to come first, prior to changing the email address.

As the email is owned by someone else, the best option I can think of is to download your data from the site, unlink any connected devices, delete the files from the site permanently, and finally delete the account entirely for good measure.

After that, you can create the correct account and use that one normally.

PJV2023

Understood & Agreed.

Is there any chance to get the ACER promo space/time or do I lose it now?

Would be shame to lose it after just gaining it with the new laptop..

//PJV2023

Rich

@PJV2023 wrote:
Is there any chance to get the ACER promo space/time or do I lose it now?

If you already claimed the promotion, there's no way to transfer the space or claim it again on another account.

PJV2023

Thought so. Trying to sort the verification email now with the person behind the wrong email. If it succeeds then I can change the email.

Thanks to all for your support!

Case closed.

//PJV2023

jcowen

I currently subscribed to the 2Tb plan with Dropbox. However, I have never been able to verify my email address. The email address on my account is incorrect but I am still being charged. I wish to change my email to the correct address, what is the best way forward?

I do have the option to verify but am unable to receive the email as the email address is defunct. No verify, therefore unable to change email on my account?? There must be a way, has anyone had this issue?