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Add a Recovery Email to Your Dropbox Account for Easy Access and Extra Security
Hi everyone! We’re excited to share a new feature that makes it easier to stay connected to what matters most in Dropbox - your files, memories, and important work. Over the years, we’ve seen many people come to the Community after getting locked out of their Dropbox. We know how frustrating that can be. You can now add a…
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i do not have access to my dropbox account. can i restore it?
i see that my DB account is not active and I cannot get onto the account. Can I somehow retrieve any documents I had stored there or restart my account?
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I'm not receiving the 2FA code to enter my main Dropbox account.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…
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I cannot create a new Dropbox account with an older email address
Existing Dropbox account was under a work email; shifted this across to personal email (needed to secure content immediately), with a view of opening a second account under the work email at a later date. Am now at that later date, but Dropbox will not allow a new account using my name and work email, and defaults back to…
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Is there a way to disable the hover sidebar online?
I use the online version of Dropbox on Firefox. I do not use the app. Is there a way to disable the sidebar that pops up when you hover over the left side of the screen? The sidebar was already fine as it was, allowing you to expand or retract it when necessary. I'm sure someone finds the hover useful, but it drives me…
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Locked out of dropbox-no access to email verification code
I am locked out of my Dropbox account (email: ;;guide1[Removed as per Community Guidelines] ). I know my password, but Dropbox is asking for a 6-digit verification code sent to my email, and I no longer have access to that email. I recently changed my device (moved from old phone to new iQOO device), and I reset the old…
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macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at…
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I'm being asked for a 6-digit code, but I never receive it in my email.
I can't delete files or changing email as dropbox keep asking for 6 digits code confirmation through my email with I never received. No code is getting through. The problem maybe cuz i accidentally delete my gmail and quickly recover it. I thought maybe the link between gmail and drop box are not acting normal however, i…
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How to get ownership of my Dropbox account that someone else created?
Previous owner deleted themselves and now I can't even add them back because I don’t have ownership. How do I get ownership of my Dropbox that someone else created?
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I was asked to enter a new password, but that created a new Dropbox account.
My password wasn't accepted when trying to access my account recently. Instead, I was asked to set a new password meeting DropBox's more stringent requirements. Well and good! Anyway, I did as asked but then found myself with a new account and all my files missing! Fortunately, I have back-ups; just as well, but I…