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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Device MacBook Air Operating System macOS Sequoia 15.6.1 Dropbox App Version 237.4.5655 Question or Issue Installed an update to the app yesterday, now I can't open some of the files (see screenshot). Some files I can open, some I can't. I can open them in the browser-version. Any ideas how to fix this?
Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable. However, I’m having trouble downloading my materials. Some files are…
I use to Dropbox to get photos from multiple iphones to a MacBook for Ebay listings. Always been easy until a few days ago when I try to open the files from Ebay. Just shows generic thumbnails with 0kb size on Ebay in Dropbox file, but they show up perfectly in Dropbox. If I right click them and make available offline,…
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the…
Device (iPhone 14 Pro Max) Operating System/Browser (if using the web) (18.6.2) Dropbox App Version (if using the app) (450.2.2) Question or Issue We use Dropbox for our choir to store backing tracks and music scores. When we open an audio file, it plays automatically. Is there a way to stop the auto play. We need to use…
I am using the online version of Dropbox. It has been working well but recently when using the Recents tab the list displays a list of images, but the file names that contain the images are missing. I can find the files and download from All Files but I like the convenience of the Recents tab. I am on Windows 7 which I…
Hi everyone. I'm trying to use Paper for my RPG game night prep, but am having difficulty printing off my notes, since Paper doesn't show page breaks. Is there a way to enable Word-style pages so I can make sure content fits cleanly on the page?
Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version/Browser Version 237.4.5655 I am trying to simply copy the contents of my Dropbox folder to an external hard drive as a backup (not with the intention to save regular working files on the external hard drive as I know that would…
Hey guys, So I’ve finally decided to switch over from Dropbox to Google Drive, but now I’m stuck with a mountain of files and folders that I need to move. I’m on Windows, and honestly, the idea of downloading everything from Dropbox and then uploading it all again to Drive sounds like a nightmare (my internet isn’t the…
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
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