Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
When I try to view one of my video files (by clicking on the initial, still frame), the proper audio plays, but the screen goes blank (white), and no video plays. Happens with long-existing, and previously viewed, files as well as files just uploaded from (and functioning properly with Quick Time on) my computer. Also…
I have a PDF I want to share with people so they can download it, but I don't want them to have to create a Dropbox account (or sign in) to download it. Is there a way to do this with Dropbox? One help article says yes, another says no. I tested and it made the recipient log in. If this isn't possible, what services do you…
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer. ' However, from the dropbox finder window, I need to right click on change smart sync from online only to local to open a…
Can anyone tell me why Amazon keeps telling me it can not download my images from dropbox? This is what the links look like: removed
Hello, I'm trying to upload some large media files on my desktop. The files show up in my Dropbox directory, but I am unable to download them so I can access them offline. I've tried countless times but nothing works. What is the.correct procedure and.steps? Again I want to download them on my remote PC. Many thanks for…
Hi Guys, Dropbox changed the layout of the folders, which are showing pictures ON the folders now. It's driving me crazy because is slows everything down. is there a button where I can switch this off? Thank you!
Hi there. I only have a few select files and folders I use offline, active projects and whatnot. Is it possible to completely hide the online-only files that are still visible in my MacOS finder? I know they're not taking up space, but it's a bit of a mess to navigate, and by "a bit" i mean "very". There's really no need…
Hello, I have not been able to use the Dropbox app on my iPhone 14 pro for about a week now. I have contacted customer support daily and haven't received any help at all so I am now attempting the community. I have deleted and downloaded the dropbox app 4 times now. I have cleared the cache on the app as well. I have…
Da 3 giorni dropbox desktop su windows non sincronizza i file. potete aiutarmi? grazie -------------- Dropbox desktop on windows hasn't synced files for 3 days. can you help me? Thank you
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an update a month ago, I can't open links anymore. I am the only one in a group of 56 people that's having trouble opening the…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.