Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox. To transfer to the new computer, I deleted everything on Dropbox, because it was not up to date, and uploaded everything form my old…
I can't open folders and keep getting this error message.
Hi. I uploaded a folder of photos to Dropbox, and was hoping to view them chronologically by their taken/created date. It seems like some photos are sorted correctly by this value, but other photos are not. I have attached the file info of two photos in my collection. "2023-11-11 21.04.13.heic" is incorrectly sorted under…
I've had Dropbox installed for several years on a Mac but had not used it for a few years. When I tried launching it, nothing happened, so I downloaded a new copy and installed it. With the installation came a pop-up message "there's already a folder or file named dropbox," at which point I either had to rename the…
Hi, On my iPhone 15 Pro I am taking photos in ProRAW format. Photos are saved with extension .dng. I am using the Dropbox app's Camera Upload feature which successfully uploads these ProRAW .dng files to my Camera Uploads folder, but if I tap on the Photos tab in the app, it does not show these photos. Can support for…
My 50 person organization is all experiencing Dropbox not loading on the web platform
Hi! I’ve got a DJI Drone which a frequently shoot videos with! What I usually do I put them on my tablet, from there I upload them on Dropbox from the gallery and delete them from the device to make more space and keep uploading more videos. However when I try to download one of these videos back on my tablet as .MP4 it’ll…
Can anyone help? Myself and 2 colleagues are not able to close a page/document once previewing, we have to restart dropbox every time. Can anyone please advise?
When I try to view one of my video files (by clicking on the initial, still frame), the proper audio plays, but the screen goes blank (white), and no video plays. Happens with long-existing, and previously viewed, files as well as files just uploaded from (and functioning properly with Quick Time on) my computer. Also…
I have a PDF I want to share with people so they can download it, but I don't want them to have to create a Dropbox account (or sign in) to download it. Is there a way to do this with Dropbox? One help article says yes, another says no. I tested and it made the recipient log in. If this isn't possible, what services do you…
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