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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Heaps of my files in dropbox seem to have been corrupted, Help what do I do? How can I get them back, please? This is what the folder looks like. Thanks in advance. Clare
I hope I'm placing this in the correct space. Links that we generate for this update after 2023 - I can't seem to get the CSS link working from my dropbox. link example is, and has to be in this format for the site I'm using it for - it goes to a profile and generates the css: @import…
Hi, when downloading a Pro Res video file (69GB) the file only partially downloads but the download in my browser marks the download as complete, so I'm only getting half the video (31GB). I've tried switching my connection and contacting my broadband provider. I've checked Windows for the latest update and restarted. This…
I have JUST noticed today that MANY files on my dropbox are corrupt. Some are new, some are 4 years old. I click on it, it says "Word unable to read this document. It may be corrupt." WHAT is going on? How do I stop this infection? Can I save any of these files?
On my smartphone App I have lost the ability to scroll from photo to photo within Dropbox's Files. It works perfectly when accessing from my PC. Problem only experienced in the last 2 days on my smartphone (Samsung S21, Android) app.
Hello everyone, after I rebootet windows because there were some major problems after a failed update, I resynched my dropbox and all files seem to be there and in order like they used to be. unfortunately, I cannot open any of them (marked with the grey cloud symbol) and I suppose its because they are only available…
Had this occur before. I have a saved file called (say) "Book" dated May 2023. I delete it from my Dropbox. I then upload an updated file, also called "Book" but dated January 2024. This must be correct because other people access it. I then later access Dropbox on my tablet. It shows the old file dated May 2023 which does…
I have the problem that gifs sometimes don't animate at all, or if they do, they are very slow. (much slower than the original) I have an Iphone 15 Pro and using the App. (It works perfectly on the browser, but dont want to use the brower, cause everything is slower)
Been getting this error message in my app notifications an awful lot recently. It usually happens after I've added a new file via the share function on my Android tablet, though there may have been other circumstances too. (The most recent one was such a file, but this time the error occurred when I manually set the file…
I have large number of files/directories in Vault ~ 200GB and MacOS (I am paid dropbox member) I was able to export using macOS client in the past - "simple" copy paste in the client did the trick. New macOS client removed vault (now it's just a shortcut to a webpage). What is the best way to export? I suspect the only…
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