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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
Dear Sirs, Couple of weeks ago I started to have problems with openening of 50% of my word documents which are inside dropbox folder. Documents are simple not openening, because they have \\?\ symbos at the beginning of file directory In case I move these not opening files outside Dropbox folder they start to open…
I have been using Dropbox for many years now. Recently, some files are now showing up on Mac's Finder (I am using a Macbook Air M2 with Sonoma 14.2.1). Latest Dropbox desktop app version. Files are displayed normally on Dropbox website and also on my iPhone. On Mac they do not show up, but if I do a search on Mac, they…
I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image. This is happening on mobile web via safari as well. Has anyone experienced this?
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had this issue before. The files are showing up as synced in the taskbar and online and across devices, but there are no green…
I did not see an option for my question. Did anyone receive an email message from "Dropbox <no reply@em-s.dropbox.com requesting feedback about Dropbox? Whoever created the email the "Leave a Review" button was not functioning. Is this a hoax? I tried to contact Dropbox, but was unable to because I only have a "free"…
I'm having an issue with a download link I've been sent and I hope someone can help me? I have a Basic account which I understood has no download limit as such but is limited to bandwidth. The file is just over 32GB and I have tried a few times to down load and get anywhere between 11 GB and 23GB showing in the .ZIP once…
When I attempt to download files I previously stored on Dropbox, all I get on my computer is an empty zip file with the same name as the folder on Dropbox. What do I have to do to actually retrieve the files I previously uploaded?
Hi, Yesterday, the Dropbox app on my Mac auto-updated and presented a dialog saying it needed to temporarily disable and then re-enable the Backup. I agreed, and it turned out that meant downloading all the folders I had selected as "online only." This quickly filled my hard drive space and caused my computer to freeze.…
Hello, So - I have a 300GB file I need to send to my client. I have uploaded it in my account using the sync desktop application, now, my client needs to download the file. I generate a download link and send. Can my customer download this 300GB file with the desktop Windows application rather than through the browser?…
I am new to Dropbox. I started adding some files and when I clicked on a couple of the files it said "Can't load this file type. This file type is unsupported here." I tried with two different files. They are not typical files as they are from a design software and gcode. Is there a way to save these files in Dropbox and…
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