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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi I have saved files to Vault. When I go to access the Vault, I can't get it to open. It won't let me click on the folder to then key in my PIN. I've tried left and right clicks to no avail. This is what shows up: Any ideas how to open it, please?
Hello "Share screenshots using Dropbox" is not checked. Yet, any screenshot is being backed up. Any suggestions? Thanks a lot
I have recently discovered that when I have uploaded a PDF to be shared with others, there are changes that occur with the PDF that are not present in the original. For example, I noticed a strange bit of a shaded area on one page and when the printers download the file, the colour profile for the PDF is different to the…
Hi, I am currently attempting to download all of the assets on my team's Dropbox (roughly 85TB) and move it to a network location. I know that Dropbox will not sync to a network drive, and I'm limited to 2TB of storage on my local machine. So, I've been going crazy slowly going folder by folder and downloading it…
Recently I have been unable to scroll through my photos in Dropbox. I have to click one for it to load, view it, then go back and select the next one to load. This is extremely cumbersome and counter intuitive. Previously there was a scroll function which now seems to be removed on the mobile app. How can this be reversed?
We recently had internet installed from Spectrum. At first we were set up with just a modem and a DHCP public IP and everything was working fine. We requested a static public IP so Spectrum installed a router and gave us a static IP. Since that time most files we try to download via Dropbox links fail. Sometimes they will…
Except for a few sensitive documents, Dropbox is my default storage location, partly to use some data across Mac and Windows computers such as text notes and manuals, and partly to spare some computer drive space (although I only use about 39 GB). On my main Mac I manually copy local files to external drives, creating a…
I have a 500 GB ****** drive full of files from older computers which I "uploaded" to my Dropbox account. Each time I turned on my computer, Dropbox would resume the upload process (which by the way, took days to complete). I upgraded my account to 2 TB to accommodate this, as well as another drive I intend to back up to…
Hello, I can't save video files to my Iphone using Dropbox... I'm speaking about standard resolution short mp4 videos, the most common video to use ever. Can you let me know what I should do ? Thanks, Sincerely but upset 😉 Remi
Heaps of my files in dropbox seem to have been corrupted, Help what do I do? How can I get them back, please? This is what the folder looks like. Thanks in advance. Clare
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