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Hello, I just received contract documents from one of my contractors and I haven't figured out how to download the documents to my computer.
My files are created as plain .txt files. In the past they would open directly with the Dropbox Text Editor as I had selected the Dropbox Text Editor as the default in the phone app. Now the files only show preview mode! Now must select the EDIT icon to edit them – using the Dropbox Text Editor. This occurred after my app…
I did not install anything new and my computer just snoozed overnight and all a sudden this morning NONE of my pinned Dropbox files are appearing under Excel or Word. I reset the apps, reset the computer and still no luck. I cleared the jump list and that didn't fix anything. I browsed other threads and can't figure it…
I have a 42 GB video file which doesn't get downloaded completely. Whenever I download the file, it gets downloaded up to 32~35 GB and then says the download is complete but the video is not playing. I tried across 3 different devices and two different wifi networks but the issue persists. When I try downloading it from…
Hello, Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is very annoying. Ibook, SONOMA 14.1.2, Safari 17.1.2 Thank you David
Hi, since this morning, I experienced this weird behavior: in my current configuration (Safari 16.6 and macOS 13.5.1 ), when pressing the download button, nothing happens. No visual feedback and - useless to say - no download. Everything works fine using FireFox. Therefore, it seems to be something Safari (or Safari and…
Hi there! Dropbox recently updated the preview image experience and there is now grey shadow boxed around all of the image previews. Unfortunately, for individuals such as myself who have to cull through thousands of images a day, this makes it much harder to have a clear preview of the image. Even on the large grid, the…
Hi, I recently subscribed to Dropbox and I do like it overall but there is one thing that irks me. In the dropbox application it regularly pins folders that were "suggested because you work on this a lot." I tried google searching if there was any way to toggle this off but couldn't find anything. I personally don't like…
Hi, I can find an answer to that question from 2019. It is simply NO without any explanation. Is there anything new on that subject after 2 years ? Why it is so hard to implement this feature for the monthly paid users ?
I am having an issue when opening documents vis the "app" or "local" vs. web-based. After downloading the app, all files are accessible, working properly and show on the web-based platform but....after putting computer to sleep or shutting down, the files on the "app" based folders will not display and shows the following:…
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