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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi all, As recently as January 2024, the comment box when scrolling through documents has become really buggy, with the box disappearing, and entire comments disappearing. This is really concerning for teams that use uploaded scanned documents like receipts for accounting and tagging them for Xero. Any idea what's going on…
Hi, I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file", after downloading and opening, message is "It looks like we don't support this file format". Explorer Opening files from explorer side, (Dropbox client…
I am on macOS using Safari. Everything is on the latest version. I have a PDF file in one of my Dropbox folders. I tried downloading it to my Mac. I clicked on the myriad ways that the Dropbox page offers a Download command. It would not download. Then, when I proceeded to try to download the containing folder, it happened…
When I try to open a shared folder on mobile, the website asks me to install the app. I don't want to do that Edit: Screenshot:
I've used Dropbox on my Samsung S20 FE for a long time (and on previous phones). I've always been able to print my documents directly from the app. Tonight I tried to do so and the print option had vanished. It used to be down at the bottom of the option list, near "delete". The export option has vanished as well, because…
I'm a long-time user of Dropbox via my employer's corporate account. I have recently opened an individual (3 TB) account to back up my personal files (mostly pictures and movies, some documents) on my Mac. I saw that there is a relatively new feature (Dropbox Backup) through which I can back up folders without moving them…
Hello Dropbox Community, I was having no problem download videos to my computer and playing them back on my computer until a few days ago. Now downloaded videos playback with audio and video out of sync, the audio is a few seconds ahead of the video. I saw a suggestion to turn off browser extensions and empty the browser…
Hello, I'm a long time Dropbox user, I've run into an issue with my Dropbox desktop application "Syncing 20 files" constantly for the past few weeks, though I've seemingly not changed anything about how I use the app. This is a problem that's already been well documented in the forums for various reasons, so I'll list all…
Got an Email with a link to download some files. When I open the link, my Email is allready written, only a password missing. Is this a my email/my password combination or my email/file access password(from the person sending the files)? My email/my password does not work and the person sending the files claims they did…
Hi Everyone, I work as a paralegal and routinely have a need to create hyperlinked indices to shared directories on dropbox. I work on a PC, and I've been manually copying dropbox links to files and inserting them into excel to create my indexes, but there are sometimes thousands of files in the directory, which takes…
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