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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
In short, we had a customer provide us with a link to download a large dataset. I cannot say for certain the total aggregate size because the web UI does not show size of folders that have sub-folders and the nesting for some of the folders is deep (so I’d have to crawled thru dozens of them to add the sizes up manually).…
Error message "There was an error downloading your file". I am trying to download some pdf files from my Dropbox but am unable to get them to download. I have tried two different browsers, but one produces the error message, and the other does nothing. File sizes are 3 MD each. stored in the all files folder. I can view…
I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and have been trying to get their help for the past 5 hours and they said it's probably because I had DropBox and it changed the…
I'm trying to print my current selection and I get an error message saying the workbook is too ******, select a specific area. I asked dropbox for help they said it's a printer issue, however, this problem only happens with 1 file, the rest work fine. I have already moved half the file to make it smaller, didn't help. From…
Hi. I can no longer afford the monthly fee, but have 26gb of files. Please can you advise how I can do a bulk download perhaps multiple zip.files rather than individual downloads?Many thanks
Hi, I've had Dropbox at my laptop for a few years but as of a few days ago, I can't seem to access file at my laptop while I can still access files online. I've tried to uninstall Dropbox to try it fresh but it wouldn't let me uninstall either. I'd greatly appreciate it if you can help. Thank you. S
My zip file won't open when downloading it says Decompression failed, and when I try to open it here I get an error message saying that zip files are supported but something went wrong..... this is a file with music in not very happy at all, anyone has any ideas to open it???
Hi all, As recently as January 2024, the comment box when scrolling through documents has become really buggy, with the box disappearing, and entire comments disappearing. This is really concerning for teams that use uploaded scanned documents like receipts for accounting and tagging them for Xero. Any idea what's going on…
Hi, I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file", after downloading and opening, message is "It looks like we don't support this file format". Explorer Opening files from explorer side, (Dropbox client…
I am on macOS using Safari. Everything is on the latest version. I have a PDF file in one of my Dropbox folders. I tried downloading it to my Mac. I clicked on the myriad ways that the Dropbox page offers a Download command. It would not download. Then, when I proceeded to try to download the containing folder, it happened…
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