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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi all, I am trying to download a very large file (circa 150GB) that another user has shared with me. Neither direct downloading, nor saving this file to my own account and syncing with the desktop tool works. I am on Mac OS (most recent version) and I am saving the file to a local drive with enough space. I am on a fixed…
videos embedded in powerpoint won't play when opening in dropbox file I uploaded a powerpoint presentation in pptx into dropbox and then opened the file within dropbox the slides show fine but the embedded videos won't play. Is that the norm for dropbox? Thanks
I used to be able to: open my dropbox folder, click on a folder with pictures, double click a picture to have it appear full-size on my screen, then scroll through the rest of the pictures in that folder by hitting the cursor keys. Now, since the update, sometimes I can't scroll at all, or when I can, it will show pictures…
Every time I upload a video from my iphone to Dropbox the quality is awful. Although the videos look perfect on my iphone12, once uploaded to my Dropbox, the image is glitchy. The file is glitchy on all my devices when I view in Dropbox, but plays fine from my photos app on my Mac, iPad, and phone. My WiFi is good, so…
In short, we had a customer provide us with a link to download a large dataset. I cannot say for certain the total aggregate size because the web UI does not show size of folders that have sub-folders and the nesting for some of the folders is deep (so I’d have to crawled thru dozens of them to add the sizes up manually).…
Error message "There was an error downloading your file". I am trying to download some pdf files from my Dropbox but am unable to get them to download. I have tried two different browsers, but one produces the error message, and the other does nothing. File sizes are 3 MD each. stored in the all files folder. I can view…
I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and have been trying to get their help for the past 5 hours and they said it's probably because I had DropBox and it changed the…
I'm trying to print my current selection and I get an error message saying the workbook is too big, select a specific area. I asked dropbox for help they said it's a printer issue, however, this problem only happens with 1 file, the rest work fine. I have already moved half the file to make it smaller, didn't help. From a…
Hi. I can no longer afford the monthly fee, but have 26gb of files. Please can you advise how I can do a bulk download perhaps multiple zip.files rather than individual downloads?Many thanks
Hi, I've had Dropbox at my laptop for a few years but as of a few days ago, I can't seem to access file at my laptop while I can still access files online. I've tried to uninstall Dropbox to try it fresh but it wouldn't let me uninstall either. I'd greatly appreciate it if you can help. Thank you. S
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