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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hello, I am hacing trouble viewing files, more specifically pdfs, that I've uploaded to a shared folder. I cannot preview in dropbox, and every time that I choose open in new tab, it takes me to a new tab, flashes the pdf, then goes black. Im unsure how to go about viewing my files. Ive checked permissions, and I have…
I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file
I teach online classes over Zoom and the course videos can be last all day, however my students can only view 2 hours of my course videos Example one video I shared is 5 hours but my students can only see the first 2 hours, is there a way around this? Please help!!
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*" The problem filename isn't shown, the "Go to File" link just takes me to the root directory of my drive, and I obviously can't search for those bad…
t didnt work for some reason". The business user has contacted dropbox support and was supposed to be fixed but is not. How is it possible to get this fixed?
Hi all, I am trying to download a very large file (circa 150GB) that another user has shared with me. Neither direct downloading, nor saving this file to my own account and syncing with the desktop tool works. I am on Mac OS (most recent version) and I am saving the file to a local drive with enough space. I am on a fixed…
videos embedded in powerpoint won't play when opening in dropbox file I uploaded a powerpoint presentation in pptx into dropbox and then opened the file within dropbox the slides show fine but the embedded videos won't play. Is that the norm for dropbox? Thanks
I used to be able to: open my dropbox folder, click on a folder with pictures, double click a picture to have it appear full-size on my screen, then scroll through the rest of the pictures in that folder by hitting the cursor keys. Now, since the update, sometimes I can't scroll at all, or when I can, it will show pictures…
Every time I upload a video from my iphone to Dropbox the quality is awful. Although the videos look perfect on my iphone12, once uploaded to my Dropbox, the image is glitchy. The file is glitchy on all my devices when I view in Dropbox, but plays fine from my photos app on my Mac, iPad, and phone. My WiFi is good, so…
In short, we had a customer provide us with a link to download a large dataset. I cannot say for certain the total aggregate size because the web UI does not show size of folders that have sub-folders and the nesting for some of the folders is deep (so I’d have to crawled thru dozens of them to add the sizes up manually).…
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