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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi, Yesterday, the Dropbox app on my Mac auto-updated and presented a dialog saying it needed to temporarily disable and then re-enable the Backup. I agreed, and it turned out that meant downloading all the folders I had selected as "online only." This quickly filled my hard drive space and caused my computer to freeze.…
Hello, So - I have a 300GB file I need to send to my client. I have uploaded it in my account using the sync desktop application, now, my client needs to download the file. I generate a download link and send. Can my customer download this 300GB file with the desktop Windows application rather than through the browser?…
I am new to Dropbox. I started adding some files and when I clicked on a couple of the files it said "Can't load this file type. This file type is unsupported here." I tried with two different files. They are not typical files as they are from a design software and gcode. Is there a way to save these files in Dropbox and…
When downloading zip file it doesn't show up at downloads in my finder. Even extracting the zip file isn't working, it gives error code. I have space enough.
Hey Y'all,so I have a problem...I CAN'T DOWNLOAD THE FILE(S),like? Y'all I need my files those are the ones I shove in Dropbox before I even click in that reset phone button so yeah...so I need the files. Can y'all help me? I mean yeah I have a slow internet,but it ain't no unstable my connection is stable (if the…
Last Friday, I was in the middle of writing an article on my computer. As I got tired, I saved and closed the file intending to continue on Sunday. However, when I tried to open the file again on Sunday, I was redirected to a 404 error page. I'm unsure what to do from here, can you please advise me on how to proceed?
When I login I get a popup in the right bottom corner of the screen about getting used to a new home page. I really can't see that much different about the home page but anyway, it has 2 options: skip, or take the tour. If I click Skip, the page refreshes but the banner won't go away. If I take the tour, when the tour is…
When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, open the folder link again and then it works fine, as long as I don't try to view an image full screen. Others on my team have…
I am not able to open the hundreds of photos in my Dropbox. I get the following message: "Sorry. Photos can't open this file because the format is currently unsupported, or the file is corrupted." These are jpeg files and were always able to be opened before this recent attempt. Do you know what happened and whether I can…
Hello! I have the Dropbox application downloaded on multiple devices, both on my IPhone, our IPads and on the family's various laptops. When I log into the ones I don't use very often, for some reason I can't see all the files that I KNOW are in my Dropbox. What do I need to do to see the latest version of my Dropbox…
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