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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
hey all, We've run into an issue where the URL that we provide to our client to download files ends up with missing files. In a simple test I just did, I created a share link to a folder in our dropbox and then downloaded the folder to a separate location. After unzipping the folder, it is missing 24 of the 81 files that…
I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone. I have been updating this file daily for the last few weeks. Today, when I open the file, Excel opens and shows me a much older version. Roughly 90% of my added data is not showing…
I can see the thumbnails when I scroll over the time bar at the bottom and I can hear the audio but can't see the video. This is happening since yesterday. Is anyone else having this issue? I restarted my computer and tried playing them on my phone. Collaborating on a design project right now that is time sensitive and…
Hello, I am hacing trouble viewing files, more specifically pdfs, that I've uploaded to a shared folder. I cannot preview in dropbox, and every time that I choose open in new tab, it takes me to a new tab, flashes the pdf, then goes black. Im unsure how to go about viewing my files. Ive checked permissions, and I have…
I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file
I teach online classes over Zoom and the course videos can be last all day, however my students can only view 2 hours of my course videos Example one video I shared is 5 hours but my students can only see the first 2 hours, is there a way around this? Please help!!
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*" The problem filename isn't shown, the "Go to File" link just takes me to the root directory of my drive, and I obviously can't search for those bad…
t didnt work for some reason". The business user has contacted dropbox support and was supposed to be fixed but is not. How is it possible to get this fixed?
Hi all, I am trying to download a very large file (circa 150GB) that another user has shared with me. Neither direct downloading, nor saving this file to my own account and syncing with the desktop tool works. I am on Mac OS (most recent version) and I am saving the file to a local drive with enough space. I am on a fixed…
videos embedded in powerpoint won't play when opening in dropbox file I uploaded a powerpoint presentation in pptx into dropbox and then opened the file within dropbox the slides show fine but the embedded videos won't play. Is that the norm for dropbox? Thanks
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