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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I did not see an option for my question. Did anyone receive an email message from "Dropbox <no reply@em-s.dropbox.com requesting feedback about Dropbox? Whoever created the email the "Leave a Review" button was not functioning. Is this a hoax? I tried to contact Dropbox, but was unable to because I only have a "free"…
I'm having an issue with a download link I've been sent and I hope someone can help me? I have a Basic account which I understood has no download limit as such but is limited to bandwidth. The file is just over 32GB and I have tried a few times to down load and get anywhere between 11 GB and 23GB showing in the .ZIP once…
When I attempt to download files I previously stored on Dropbox, all I get on my computer is an empty zip file with the same name as the folder on Dropbox. What do I have to do to actually retrieve the files I previously uploaded?
Hi, Yesterday, the Dropbox app on my Mac auto-updated and presented a dialog saying it needed to temporarily disable and then re-enable the Backup. I agreed, and it turned out that meant downloading all the folders I had selected as "online only." This quickly filled my hard drive space and caused my computer to freeze.…
Hello, So - I have a 300GB file I need to send to my client. I have uploaded it in my account using the sync desktop application, now, my client needs to download the file. I generate a download link and send. Can my customer download this 300GB file with the desktop Windows application rather than through the browser?…
I am new to Dropbox. I started adding some files and when I clicked on a couple of the files it said "Can't load this file type. This file type is unsupported here." I tried with two different files. They are not typical files as they are from a design software and gcode. Is there a way to save these files in Dropbox and…
When downloading zip file it doesn't show up at downloads in my finder. Even extracting the zip file isn't working, it gives error code. I have space enough.
Hey Y'all,so I have a problem...I CAN'T DOWNLOAD THE FILE(S),like? Y'all I need my files those are the ones I shove in Dropbox before I even click in that reset phone button so yeah...so I need the files. Can y'all help me? I mean yeah I have a slow internet,but it ain't no unstable my connection is stable (if the…
Last Friday, I was in the middle of writing an article on my computer. As I got tired, I saved and closed the file intending to continue on Sunday. However, when I tried to open the file again on Sunday, I was redirected to a 404 error page. I'm unsure what to do from here, can you please advise me on how to proceed?
When I login I get a popup in the right bottom corner of the screen about getting used to a new home page. I really can't see that much different about the home page but anyway, it has 2 options: skip, or take the tour. If I click Skip, the page refreshes but the banner won't go away. If I take the tour, when the tour is…
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