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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Last Friday, I was in the middle of writing an article on my computer. As I got tired, I saved and closed the file intending to continue on Sunday. However, when I tried to open the file again on Sunday, I was redirected to a 404 error page. I'm unsure what to do from here, can you please advise me on how to proceed?
When I login I get a popup in the right bottom corner of the screen about getting used to a new home page. I really can't see that much different about the home page but anyway, it has 2 options: skip, or take the tour. If I click Skip, the page refreshes but the banner won't go away. If I take the tour, when the tour is…
When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, open the folder link again and then it works fine, as long as I don't try to view an image full screen. Others on my team have…
I am not able to open the hundreds of photos in my Dropbox. I get the following message: "Sorry. Photos can't open this file because the format is currently unsupported, or the file is corrupted." These are jpeg files and were always able to be opened before this recent attempt. Do you know what happened and whether I can…
Hello! I have the Dropbox application downloaded on multiple devices, both on my IPhone, our IPads and on the family's various laptops. When I log into the ones I don't use very often, for some reason I can't see all the files that I KNOW are in my Dropbox. What do I need to do to see the latest version of my Dropbox…
Hi all. I am struggling with syncing my dropbox to my new laptop. videos tell me to go to settings>preference>then sync but i do not have the snyc button. i would appreciate any help
Hi there I have issues with my thumbnails on DropBox DorpBox is showing all the thumbnails as icons I have attached a screenshot with this email Please confirm how to fix this issue because it is frustrating and is making my work so slow because I have to open every picture before attaching I hope you will reply to me soon…
I have produced a spreadsheet, but when its put into dropbox the dates changed from UK to USA version. Is there away to stop this Thanks inadvance
Have ~1.5 TB of files on Dropbox that I'm trying to backup to an external hard drive. My initial plan was to copy the local Dropbox folder from my PC to the external drive. However, I'd previously enabled DropBox's SmartSync, which effectively replaced local files with shortcuts to the files in the cloud (to free up disk…
When trying to open a Drop Box Document in excel or word I get the following error The request is blocked. Ref A: FFA5BE4EB941457F9AF1106AC88E365B Ref B: ATL331000107031 Ref C: 2024-03-01T10:21:56Z
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