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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi there! Dropbox recently updated the preview image experience and there is now grey shadow boxed around all of the image previews. Unfortunately, for individuals such as myself who have to cull through thousands of images a day, this makes it much harder to have a clear preview of the image. Even on the large grid, the…
Hi, I recently subscribed to Dropbox and I do like it overall but there is one thing that irks me. In the dropbox application it regularly pins folders that were "suggested because you work on this a lot." I tried google searching if there was any way to toggle this off but couldn't find anything. I personally don't like…
Hi, I can find an answer to that question from 2019. It is simply NO without any explanation. Is there anything new on that subject after 2 years ? Why it is so ****** to implement this feature for the monthly paid users ?
I am having an issue when opening documents vis the "app" or "local" vs. web-based. After downloading the app, all files are accessible, working properly and show on the web-based platform but....after putting computer to sleep or shutting down, the files on the "app" based folders will not display and shows the following:…
I cannot open all of my excel files in my Dropbox. Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads folder and everything was fine. I have already reinstall the app, but still cannot be opened. Maybe someone can help me about…
I keep getting the message .xlsx files are supported but something went wrong.
Dear Sirs, Couple of weeks ago I started to have problems with openening of 50% of my word documents which are inside dropbox folder. Documents are simple not openening, because they have \\?\ symbos at the beginning of file directory In case I move these not opening files outside Dropbox folder they start to open…
I have been using Dropbox for many years now. Recently, some files are now showing up on Mac's Finder (I am using a Macbook Air M2 with Sonoma 14.2.1). Latest Dropbox desktop app version. Files are displayed normally on Dropbox website and also on my iPhone. On Mac they do not show up, but if I do a search on Mac, they…
I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image. This is happening on mobile web via safari as well. Has anyone experienced this?
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had this issue before. The files are showing up as synced in the taskbar and online and across devices, but there are no green…
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