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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I did not install anything new and my computer just snoozed overnight and all a sudden this morning NONE of my pinned Dropbox files are appearing under Excel or Word. I reset the apps, reset the computer and still no luck. I cleared the jump list and that didn't fix anything. I browsed other threads and can't figure it…
I have a 42 GB video file which doesn't get downloaded completely. Whenever I download the file, it gets downloaded up to 32~35 GB and then says the download is complete but the video is not playing. I tried across 3 different devices and two different wifi networks but the issue persists. When I try downloading it from…
Hello, Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is very annoying. Ibook, SONOMA 14.1.2, Safari 17.1.2 Thank you David
Hi, since this morning, I experienced this weird behavior: in my current configuration (Safari 16.6 and macOS 13.5.1 ), when pressing the download button, nothing happens. No visual feedback and - useless to say - no download. Everything works fine using FireFox. Therefore, it seems to be something Safari (or Safari and…
Hi there! Dropbox recently updated the preview image experience and there is now grey shadow boxed around all of the image previews. Unfortunately, for individuals such as myself who have to cull through thousands of images a day, this makes it much harder to have a clear preview of the image. Even on the large grid, the…
Hi, I recently subscribed to Dropbox and I do like it overall but there is one thing that irks me. In the dropbox application it regularly pins folders that were "suggested because you work on this a lot." I tried google searching if there was any way to toggle this off but couldn't find anything. I personally don't like…
Hi, I can find an answer to that question from 2019. It is simply NO without any explanation. Is there anything new on that subject after 2 years ? Why it is so hard to implement this feature for the monthly paid users ?
I am having an issue when opening documents vis the "app" or "local" vs. web-based. After downloading the app, all files are accessible, working properly and show on the web-based platform but....after putting computer to sleep or shutting down, the files on the "app" based folders will not display and shows the following:…
I cannot open all of my excel files in my Dropbox. Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads folder and everything was fine. I have already reinstall the app, but still cannot be opened. Maybe someone can help me about…
I keep getting the message .xlsx files are supported but something went wrong.
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