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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
The new feature where all files open in preview mode causes extra clicks each time I open a file. Occasionally, the underlying app doesn't open and I have start the app, browse to the file, and open it which is even a longer process. I'd like the ability to turn this feature off.
According to the description, Backup "that your content is safe and recoverable it if things go wrong". Recovery was never actually finished when building out this product. 1. .zip's error happens often 2. It cannot manage large files to be exported in any reasonable way 3. Browser timeouts happen 4. There is no premium or…
When I attempt to open an excel file from dropbox on my Mac I now get the following error Sorry, we couldn’t find /Users/Reception/Library/CloudStorage/Dropbox/NRO Reception's shared workspace/St Vincents Theatre Lists/2023/June/Operating List 22:Operating List 22:06.xls. Is it possible that it was moved, renamed or…
Hi All, When I try to download individual files from a shared folder, those larger than 700MB get cancelled on Safari, Chrome and Firefox a few seconds before the download would get finished. I have tried restarting my MacBook Pro, Incognito mode, deleting Cache and none have been helpful. Please help. Best, S K
We have so much footage on our dropbox that we download for stock, and they are in multiple folders spread across thousands of folders They are labelled perfectly to all appear in a search, but it's super annoying downloading them all and having them appear in a very long folder structure (it also stops downloading some…
Hello, I just received contract documents from one of my contractors and I haven't figured out how to download the documents to my computer.
My files are created as plain .txt files. In the past they would open directly with the Dropbox Text Editor as I had selected the Dropbox Text Editor as the default in the phone app. Now the files only show preview mode! Now must select the EDIT icon to edit them – using the Dropbox Text Editor. This occurred after my app…
I did not install anything new and my computer just snoozed overnight and all a sudden this morning NONE of my pinned Dropbox files are appearing under Excel or Word. I reset the apps, reset the computer and still no luck. I cleared the jump list and that didn't fix anything. I browsed other threads and can't figure it…
I have a 42 GB video file which doesn't get downloaded completely. Whenever I download the file, it gets downloaded up to 32~35 GB and then says the download is complete but the video is not playing. I tried across 3 different devices and two different wifi networks but the issue persists. When I try downloading it from…
Hello, Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is very annoying. Ibook, SONOMA 14.1.2, Safari 17.1.2 Thank you David
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