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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
Using Dropbox on Android phone. msg appears .psafe3 files cant be previewed. Same msg for all Dropbox file types. How do I clear this msg?
Is there an option to preview Dropbox Paper files? Just like it happens with .pdf .doc ... Now it only shows the option to open it on another tab.
Have been experiencing issues in Dropbox since the new update. Most recently, the list view is not working at all. I can't drag and drop to upload documents, either. I have to go into the folder, then click "upload > upload file" and click on the file from my computer. The only way I can view what is in the folder is by…
Anyone know why I am getting this error message when I try to open a PDF file? Hmmm… can't reach this page It looks like the webpage…
Hi there, I've been trying to download a 42.2 GB MOV file for the past two days, but I haven't been able to download the file fully. I tried downloading on my desktop and iphone as well. What always happens is that it downloads at my usual download rate, and once it gets to around 20-25 GB it'll abruptly stop. I have…
I can create a .rtfd file with TextEdit by simply adding a graphic to a text file. TextEdit changes the extension to .rtfd. I have no trouble saving and opening these files in a DropBox folder in the Mac Finder. These files are actually packages, folders with contents inside. The .rtfd extension causes the Mac to present…
I had to uninstall and reinstall Dropbox on my Mac. When I tried to set it all up again I was told that their were too many files to download so I had to select a number that would not be downloaded during the re-install/sync. The subsequent download was fine but I now want to download the folders that were de-selected. I…
Hey About 3 weeks ago I wanted to organize the folder "camera upload". I created new folders 2009, 2010, 2011 and so on, made a search for every single year e.g 2010 and moved the pictures to the new folder "2010". My problem is that I can´t open the pictures in 3 of the folders. Instead of .jpg every picture is named like…
My client uses dropbox for sharing raw camera footage that needs to edited. It’s all good when the file size is under 10gb but when there are files that are larger than 10gb it gets troublesome because the files won’t download and stop midway. Sometimes it gets downloaded but video stops playing and the frame stuck…
Since upgrading and having Dropbox move the dropbox folder to locations in my finder, it periodically disappears. I have quit, restarted and have it re-appear again, but it's gone again. I can quit dropbox again, and restart again, but I hope there is a better solution than doing this every few days. Everything else is…
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