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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Question or Issue I am running Windows 11 on HP PC. I want to move files from Dropbox to Google Cloud but can't find an easy to understand way to do it. I'm afraid I will lose my files if I don't know move my files properly. Please help if you can.
My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders…
Device (Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version/Browser Version (244.3.6552)/(chrome, edge, normal browser/incognito browser) Question or Issue I am in a hurry, need a dropbox paper format document export, and this happen Zzz never happen before, first time saw this message,…
MacBook Air macOS 12.6.3 Chrome 144 Trying to download an MP4 file that has been downscaled from a MOV file, and there is no audio channel in the MP4. Why has the audio been removed and is there any way I can download this MP4 file with sound intact?
Title: iPad keyboard covers search bar/results when searching inside a document App: Dropbox Device: iPad (9th generation) OS: iPadOS 26.3 Issue: When I search within a document in the Dropbox iPad app, the on-screen keyboard appears and blocks the search bar and search results. I can’t see the results while typing because…
Dropbox Plan Basic Device IphoneXR Operating System/Browser (if using the web) IOS 18.7.4 Dropbox App Version (if using the app) Web online (Safari & Opera GX v3.1.1) Question or Issue Dropbox emailed me asking to upgrade. I can’t. I need to recover my data & export to another cloud service. I don’t succeed neither to…
Good Morning, I use Dropbox Business and have recently been sharing information in "Can View" mode with some clients. We have been trying to track their activity and can see when they access the system but it wont allow us to see what specific documents or files they are downloading? The activity log for one of the clients…
Application Affected (Dropbox , finder) Device MAcbook M1 sequoia Operating System/Browser (if using the web) sequoia Dropbox App Version (if using the app) 243.3.6895 Question or Issue Hi everyone,I’m having an issue with Dropbox and I hope someone can help. I can’t search for images that contain text anymore. For…
Device Macbook Air M2, 2022 Operating System/Browser (if using the web) (macOS Tahoe Version 26.3) Dropbox App Version (243.3.6860) Question or Issue If anyone can hop on a video call and help me download large 'camera uploads' folder (96GB), 26K mostly images/some videos to external usb stick I'll happily transfer $20!…
Device HP Spectre x360 Convertible 13-w0XX Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version (240.4.8609)/(Firefox 147.0.2 - 64 bits, Google-Chrome) Question or Issue Since quite some time I can't use (download) files from my dropbox. I continuously synchonize my documents with…
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